1. International User’s Conference September 2017
JTLS-GO Release Procedure and Help Desk Support
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation

2. Copyright 2017, ROLANDS & ASSOCIATES Corporation
JTLS Help Desk
Rolands & Associates Engineering Team is accessible to you and your staff.
Skype: jtls_support (Voice, text, images)
Individual Engineer s
Telephone
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation

3. Copyright 2017, ROLANDS & ASSOCIATES Corporation
Engineering Team monitors this
Database, Java, GIS, Model, C4I, Cybersecurity, Documentation, Travel
Respond to you rapidly.. in less than 24 hours.
If no answer, ask again, there is a problem.
No protocol or procedure, just ask…
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation

4. Copyright 2017, ROLANDS & ASSOCIATES Corporation
…but the more information provided in initial , the faster the turnaround:
JTLS Version
CEP Traces, Java Exception Window
Any Error Messages
Urgent? Exercise Related?
Tell Us, and provide a phone number
No Classified Information please.
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation

5. JTLS Release Procedures
Current Release of JTLS GO is
As a minimum, formal release every 3 months
Coincides with latest Java release
Internal releases created more frequently
Engineers travel with latest release
Sometimes emergency releases
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation

6. JTLS Release Procedures
We temporarily stop coding and testing.
All installation files (Linux) and Documentation (pdf) are compressed into 4 files.
We resume development and testing
Files are uploaded to sftp and AMRDEC Safe
Front office sends an announcement
sftp IP address, username
Front Desk provides password by phone
Engineers may provide password by Skype
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation

7. Copyright 2017, ROLANDS & ASSOCIATES Corporation
Security and Releases
Your security restrictions may affect your ability to download JTLS.
Our sftp IP address ( ) must be whitelisted on your organization firewall
If we provide JTLS on Removable Media (DVD)
It must be encrypted with 7zip software
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation

8. Copyright 2017, ROLANDS & ASSOCIATES Corporation
Wrap Up
is the best method
Don’t get stuck, ask.
Your feedback helps us build a better JTLS!
Require your staff to download and install the latest release.
September 2017
Copyright 2017, ROLANDS & ASSOCIATES Corporation