1. NGBSS Strategy

2. What does NG BSS do?
NGBSS enables services and delivers business solutions across lead to cash and procure to capitalise processes to the enterprise.
Install Base
Products
Clients

3. NGBSS 7 Strategic Objectives & Initiatives
Reduce product time to market
1.1: Design product templates (Gate)
1.2: Enable product modeling
1.3: Streamline product rollout
1.4: Enable master product catalogue
Any product to any client through any organisation
2.1: Enable shared views across clients, products and inventories
2.2: Enable rapid merger of clients and products
2.3: Implement MDM for Clients and products
Improve Internal Client Experience
3.1: Streamline lead to cash process
3.2: Visibility of product configurations based on role s
3.3: Visibility of clients information based on role
3.4: Visibility of install base based on role s
Legend
Tactical Initiative (Commencing now and through
year 1)
4.1: Enable context and role information
4.2: Enable self service
4.3: Enable Channel integration
4.4: Implement CTI
Enhance Client & Supplier Journey
BU Strategic Objective
4.5:Implement on-line chat
4.6: Enable electronic signatures
4.7: Enable SSO/single password
Strategic Initiative
(commencing from
yr 2 and yr3) 3

4. NGBSS 7 Strategic Objectives & Initiatives (cont)
5.1: Deploy dashboards
Empower internal clients with information
5.2: Deploy operational reports
5.3: Embed analytics and insights
6.1: Simplify and automate sales order processes
6.2: Simplify and automate install/fulfill processes
6.3: Simplify and automate billing processes
6.4: Improve and automate the procure to capitalise processes
Maximise the stack
6.5: Support sales methodology through the implementation of CRM
6.6: Enable suppliers transactions integration
6.7: Integrate assets across platforms
7.1: Project costing
7.2: Centralise billing
7.3: Mobile CRM
7.4: Quoting
Legend
Tactical Initiative (Commencing now and through
year 1)
7.5: Field service
7.6: Marketing Campaigns
7.7: Forecast management
7.8: Reseller management
Enhance/(implement) the stack
BU Strategic Objective
Strategic Initiative
(commencing from
yr 2 and yr3)
7.9: Contract management
7.10: Enterprise asset management 4

5. NGBSS Initiatives Mapped to IT Strategic Objectives (T=Tactical; S=Strategic)
Domain Initiatives of all Domain Objectives mapped to IT Strategic Objectives
Client Journey
T. 3.2: Visibility of product configurations based on roles
S. 3.3: Visibility of clients information based on roles
S. 3.4: Visibility of install base based on roles
T. 5.1: Deploy dashboards
T. 5.2: Deploy operational reports
S. 5.3: Embed analytics and insights
T. 6.1: Simplify and automate sales order processes
T. 6.2: Simplify and automate install/fulfill processes
T. 6.3: Simplify and automate billing processes
T. 6.5: Support sales methodology through the implementation of CRM
S. 7.3: Mobile CRM
S. 7.4: Quoting
Service Orientation
T. 1.1: Design product templates (Gate)
T. 1.2: Enable product modeling
S. 2.2: Enable rapid merger of clients and products
S. 2.3: Implement MDM for Clients and products
S. 4.4: Implement CTI
S. 4.5:Implement on-line chat
S. 7.8: Reseller management
S. 7.9: Contract management

6. NGBSS Initiatives Mapped to IT Strategic Objectives (T=Tactical; S=Strategic)
Domain Initiatives of all Domain Objectives mapped to IT Strategic Objectives
Operational Excellence
S.1.3: Streamline product rollout
T. 3.1: Streamline lead to cash process
T. 6.6: Enable suppliers transactions integration
T. 6.4: Improve and automate the procure to capitalise processes
T. 6.7: Integrate assets across platforms
T. 7.1: Project costing
T. 7.2: Centralise billing
S. 7.5: Field service
Led By Actionable
Insights
S.1.4: Enable master product catalogue
T. 2.1: Enable shared views across clients, products and inventories
T. 4.1: Enable context and role information
T. 4.2: Enable self service
S. 4.3: Enable Channel integration
S. 4.6: Enable electronic signatures
S. 4.7: Enable SSO/single password
S. 7.6: Marketing Campaigns
S. 7.7: Forecast management
S. 7.10: Enterprise asset management
Motivated
Business Focussed Crew
The right amount of time and effort will enable the above.
If we do all of the above, we will receive so much praise that the crew will be motivated 

7. NGBSS Domain Structure
Today
Tomorrow
Structure
CRM Systems
Billing & Products
Financial Systems
Solution Delivery
Technical Consultants
Functional Consultants
Testing (FS)
Support (L1,L2,L3)
Structure
CRM Systems
Billing & Products
Financial Systems
System Analysts SA
Solution Delivery
Technical Consultants
Functional Consultants
Support (L3)

8. Quick Wins 1 Initiative (deliverables) Oracle EBS - Last Miles upload
Business Value
improved process efficiencies, COS vs Revenue reporting and analysis.
Accountable individual
Giselle Fonseca Du Val, Nevesh Pillai
Time to execute
2 months
Key dependencies
None
Estimated date of completion
December 2014
Other Comments
Upload Last Miles invoices into custom table to enables COS vs Revenue

9. Quick Wins 2 Initiative (deliverables)
Oracle EBS - MTN International Roaming upload
Business Value
Automation of billing process, improved process efficiencies, COS vs Revenue reporting, analysis
Accountable individual
Giselle Fonseca Du Val, Nevesh Pillai
Time to execute
2 months (in progress)
Key dependencies
None
Estimated date of completion
November 2014
Other Comments
Automatic billing of clients, derive from AP invoices upload.

10. Quick Wins 3 Initiative (deliverables)
Oracle EBS - Lease smoothing automation
Business Value
Improved Information and Data Quality
Improved Process Efficiencies
Accountable individual
Yuval Tal
Time to execute
2 months (in progress)
Key dependencies
None
Estimated date of completion
October 2014
Other Comments
The vision is to move to a state where lease smoothing can be managed systematically instead of manually via excel spreadsheets.

11. Quick Wins 4 Initiative (deliverables) Oracle EBS - MTN upload
Business Value
improved process efficiencies, COS vs Revenue reporting and analysis.
Accountable individual
Giselle Fonseca Du Val, Nevesh Pillai
Time to execute
2 months (in progress)
Key dependencies
None
Estimated date of completion
November 2014
Other Comments
Upload MTN invoices into custom table to enables COS vs Revenue

12. Quick Wins 5 Initiative (deliverables)
Oracle EBS – Invoice Approval (AME)
Business Value
Improved process efficiencies. Audit.
Accountable individual
Giselle Fonseca Du Val, Nevesh Pillai
Time to execute
2 months
Key dependencies
None
Estimated date of completion
November 2014
Other Comments
Suppliers transactions that do not require PO’s

13. Quick Wins 6 Initiative (deliverables) Siebel Assignment Manager
Business Value
Automate manual assignment of Siebel work items.
Accountable individual
David Tait; Kumar Shivam
Time to execute
2 months
Key dependencies
None
Estimated date of completion
[To be prioritised]
Other Comments
Business involvement is required to define skills. Currently GSC, Rapid Response and Engineers identified.

14. Quick Wins 7 Initiative (deliverables) Sales Optimisation
Business Value
Time reduction for account coordinators to capture orders.
Accountable individual
David Tait; Richard Hewitt
Time to execute
4 weeks (in progress)
Key dependencies
None
Estimated date of completion
October 2014
Other Comments
Phase 1 of Sales Optimisation.