2. What is Enrollment Advocate?
Serves as primary resource for all benefit-related questions
Supports HR staff and strategic initiatives
Enhanced support to make presentation of benefits run smoothly
Supports all aspects of communication program
Employees can call any time; no limit on call duration and call-backs
Seamlessly integrates with Health Advocacy service 1

3. Open enrollment support for employees
Explains health plan options
Explains benefit changes and new plans, including medical, pharmacy and dental coverage
Provides direction to enrollment tools
Explains spending account programs, such as Health Savings Accounts and Flexible Spending Accounts
Assists employees as they consider and enroll in voluntary benefit programs 2

4. Open enrollment support for employees (cont’d.)
Helps employees understand costs, including payroll deductions and out-of-pocket expenses
Assists with any clinical issues affecting the employee’s decision regarding a new health plan
Provides secure answers to personal health questions
Helps identify in-network providers as employees change health plans; assists with provider issues 3

5. Inbound call to Health Advocate
Example:
Inbound call to Health Advocate

6. Inbound call to Employer Benefits Line
Example:
Inbound call to Employer Benefits Line 5

7. Benefits of Enrollment Advocate
Serves as a central place for all benefits questions
HIPAA compliant
Helps employees learn how best to use plan
Personalized guidance through options during times of major change
Improves compliance with health plans
Offers specially trained benefits unit
Better plan selection leads to lower costs
Extensive experience navigating healthcare
Option to include company-specific IVR
Independence helps ensure accurate information 6

8. Special help for retirees
We can help answer retiree questions about:
Transitioning to a new health plan
Medicare Parts A, B and D
How to enroll in Medicare
Supplemental plans
Pre-existing conditions
Dependents under 65
… and much more 7

9. Thank you First Name Last Name, Title 000.000.0000