1. A Key Partner in Enterprise Deployment & Adoption

2. Expert Application and Device Support for Business Users
About PC Helps
Expert Application and Device Support for Business Users
Applications, Devices, and Operating Systems Supported
Microsoft Office
Outlook
PowerPoint
Excel
Word
Office 365
Outlook
Office
Lync
SharePoint
SkyDrive
Other Microsoft
Communications/
Lync
Collaboration/
SharePoint/Exchange
Project
Access
Devices
Surface Tablet
Windows PC
Windows Tablet
Windows Phone
Operating Systems
Windows 8
Windows 7
Windows XP
All prior versions
Sample Listing. All versions/releases of these and other applications are supported.
Live phone support and training, complementing the corporate help desk
Certified, US-based experts answer calls, typically within two rings
450+ clients; 1.6M business users currently under contract
Over 1,000 Microsoft migrations supported
One Bala Plaza - Bala Cynwyd, PA | | HELP412 |

3. Driving Business User Adoption
Prioritize the business user experience
Provide knowledge on demand in the “moment of need”
“Moment of need”
business user has immediate access to an expert consultant
Consultant identifies unique needs and skill level of caller
Consultant renders best practice solution based on complexity of issue
Solutions are taught and reinforced with
value-added artifacts
Faster deployments & licensing
Enhanced business user productivity
Improved customer return on Microsoft investments
Higher business user satisfaction 3

4. Complete End-to-End Solution
PERFORMANCE SUPPORT
SKILL DEVELOPMENT
Live Phone Support
Self Help Tools
Analytics & Reporting
‘GO LIVE ’
Live Phone Support
Self Help Tools
Instructor-led Training
Train-the-Trainer
AFFINITY & AWARENESS
Live Phone Support
Self Help Tools
Instructor-Led Training
Communication Plan
Tips-n-Tricks
Self Help Tools
Instructor-Led Training
On-demand Live Phone Support
Maximized Application Adoption and Utilization

5. Playing a Critical Role in the Deployment Cycle
Hypothetical
Deployment
& Migration Plan
10/1
10/8
10/15
10/22
10/29
11/5
11/12
11/19
11/26
12/3
12/10
12/17
12/25
Plan
Prepare
Migrate
Checkpoint 1 – Planning Complete
Checkpoint 2 – Preparation Complete
Checkpoint 3 – Migration Complete
Kickoff
Validate solution alignment
License validation
Review Infrastructure
Review Active Directory
People Readiness and Enablement 1
Migration planning  10
Migration schedule   17
Production pilot  2
Service Desk training 3
User / admin training plan 4
Communications strategy 18
Velocity migration
Group 1
Group 2
Group 3
Etc.  11
Customer readiness continuation 
Technology Readiness and Enablement 5
Plan on-premises infrastructure/ hardware Requirements 6
Plan co-existence and mail enabled applications 12
Service configurations 13
migration and coexistence tested/ validated    19
End User Support & Productivity
Enterprise Adoption & Satisfaction 7
Plan network configuration/ bandwidth requirements 8
Plan user identity/account provisioning 14
Network configuration and bandwidth updates 15
Verify domains, remediate AD and DirSync errors   9
Plan Client Operating Systems and Client Applications  16
Office desktop setup and client updates deployment 

6. Bringing Business Users Successfully Forward With Microsoft
“When the leadership team decided to upgrade to Windows 7 and Office 2010, we had over 200 marketing and sales templates that needed to be converted –
but my team was already at full capacity.”
Mary
VP, Marketing
“I just got my new Windows 8 Surface Pro tablet , and started using it. I can already tell it’s going to change the way I work for the better. But there are some things I still need to get comfortable with.”
Sharon
Sales Executive
“My computer was just upgraded to Office 2013 and I’m having trouble with some of the new features in Outlook and calendaring.”
Lisa
Executive Assistant
“I travel a lot with my job, and recently switched to a tablet in place of the heavy PC I was always carrying. But then I ran into issues getting things done on the tablet.”
Chris
Operations Director
“We wanted to do a tablet pilot for my 500 person sales group, and decided on the Microsoft Surface Pro. To ensure the pilot was successful, we arranged for both training and live support for the team.”
John
SVP, Sales
Office 2007 to Office 2010 Migration – Outlook Support
Assistance with Macros in Excel 2010
Supporting company-wide deployment – Windows 8 on Surface Pro
Windows 7 & Office 2010 Migration – Marketing Forms and Templates
Custom Project Support – Surface Pro Deployment

7. PC Helps MCS Win Lotus Notes to Outlook:
“Because of PC Helps service, this was one of most successful
migrations for end-users we have done. The amount of
interaction and reporting was key to overall project success”
.. John V. VP, IT
PC Helps worked with the MSFT District team & MCS team to ensure customer success
MSA between PC Helps and MCS executed April 2013
PC Helps’ service contracted via MCS
Customer thrilled with MSFT/PCH partnership
Mitigated disruption and ensured positive end-user experience
Benefits to MSFT
$260k in additional MCS revenue
Added visibility to the project
Positions MSFT well to win the Cloud Services migration for Office

8. Joint Win Wire Profile Internal /MSFT Only How Engagement Started:
Worked with MS SSP and account team to deliver Tips and Tricks session for exec admin’s onsite to drive awareness of Win7 and Office 2010 productivity
Worked with Account Team and PC Helps participated in Capital Group MEC session
MSFT Account Team and PC Helps sales team positioned to address any end user deployment blockers for MSFT account team during sales process and get customer to Modern Office
Segment:
EPG
District:
Southwest
Applications Old/New:
- Lotus Notes to Outlook
- Office 2003 to 2010
- SharePoint 2010
- Lync Conf/Voice
MS Competitive Win
Lotus Notes displacement
Current Status:
PCH signed 3 year contract to support Capital Group for it’s transition and Microsoft license sales keep growing
PC Helps and MSFT account team meeting frequently to identify new projects and key business user group’s to drive the Microsoft Suite
Key Win Results
MEC session MS license renewal with upgrade to Win 7/Office 2010
Customer readiness for transition to Modern Office down the road
PCH provided reassurance to client of a smooth migration, and elevated business user adoption and satisfaction with the new releases
PC Helps now supporting Lync extensively (xxx calls/mo) and SharePoint
Discussions underway re: PCH custom project support, LOB support & training

9. Highlights XP Migrations Office 365 Windows 8
DuPont
50,000 users/Dell partnership
Marsh & McLennan
40,000 users
Win XP to 7; Office ‘03 to ‘10
Office 365
Scott & White
13,000 users
GroupWise to O365
TJX Companies
8,000 users
Windows 8
Charles Schwab
24,000+ users
XP Desktops moving to
Windows 8/Office 2010
PCH Hosting MEC for touch devices
Microsoft Consulting Services
Catholic Health Partners
28,000 users from Notes to Outlook completed in 6 weeks
PCH Customer Satisfaction scores of 9.8/10
Repeatable process for O365 Cloud Services migration in FY14
Lync
Federated with
Microsoft
Dell Lync
Accelerate Program
Office/Windows 7
Exelon
40,000 users
Accelerated Deployment

10. Appendix

11. Universe of Services Core Office Application Support
Microsoft Office (all versions) and Office 365
Microsoft Operating Systems
Microsoft SharePoint, Lync and related applications
Mobile Device & Tablet Support
All Windows-based mobile devices and tablets
Microsoft Migration Support
Office 2007 & 2010
Office 2008 & 2011 (Mac)
Windows 7 & Windows 8
Migration Support
Microsoft Outlook Exchange
Lotus Notes, GroupWise, Gmail to Outlook
Custom Project Support
- Virtual Temp resources for project work in Microsoft applications
Application Training
Onsite, online
Group, individual
Self-Help Tools
QuickStart Cards for Microsoft Applications & Windows
QuickHelp and Customized Self-Help Portals

12. Aligned with MSFT Scorecard Metrics
xxx00.#####.ppt 7/28/ :26:27 PM
Microsoft Confidential
Aligned with MSFT Scorecard Metrics
Win Businesses with Windows 8 Devices & Apps
Windows 8 Total Apps
Windows Phone Top Apps
Windows Tablet wins (Hardware + Apps) *
Win the Datacenter: Private, Public & Hybrid Cloud
Windows Server Datacenter Billed Revenue
Systems Center Server Mgmt Billed Revenue
Windows Azure Billed Revenue
Microsoft Private Cloud 16+ Hosts Deployment*
Grow SQL Server through BI/Big Data and Mission-critical
SQL Server Premium Billed Revenue
Win against Google every time with Office 365 & Launch Office 15
Lync Voice Seats Sold
Lync Voice Seats Deployed*
Win in the Cloud with Office 365
Office 365 Assigned Users
Office 365 Customer Adds > 1,000*
Accelerate the Selling of Solutions
Solution Area Premium Revenue with Partner*
Dynamics CRM Billed Revenue
MCS New Work Sold
Drive Deployment
Windows (7, 8) Deployment in Enterprise
Office Deployment in the Enterprise
Excel in Licensing Led Selling
EA On-Time Revenue Renewal Rate (OTRRR)
Strengthen Your Strategic Advisor Relationship
EPG NSAT
New Premier Customers*
ESP Total Contracts in EPG*
*Not on Sub Scorecard
New (5)
Modified (8)
No Change (9)
Click Icon to view Playbook

13. Accelerate sales, deployments, win against Google
Programs to help MSFT Sellers
Accelerate sales, deployments, win against Google
Customer receives access to h PC Helps’ Productivity Consultants via a toll free number
Calls can be pre-scheduled to address the specific concerns of critical user buyers
Cost absorbed by PC Helps
Advantage Card
Live ‘How To’ support at the moment of need, pre and post sale.
1-1.5 hour web sessions and can be tailored to the specific account
Delivered on site if needed
2-4 week lead time requested
Cost absorbed by PC Helps (except T&E)
Win over key User Constituencies.
Tips & Tricks Sessions
White Glove Support
Create Advocates.
“How-To” Productivity Consultant onsite for 1 week
High touch, customized onsite support for key end users such as C-level execs and Exec Admins
Answering their questions….helping them find the value!
$5,000 plus T&E
90 Day
Live Support
Proof of Concept
Ensure End User Success and Productivity.
30 Day Free Support with a 60 Day Live support plan purchase
Dramatically improves the end user experience with the MS Suite
Solutions Based Reporting included
30 day cost absorbed by PC Helps
O365 Cloud Services Program
Transition Plan for End User Adoption to the Cloud.
Full Transition Plan - Pre-Plan, During, and After Deployment
24 x 7 Live Support for on demand “How to” Questions at the moment of need
Quick Start Cards to ease transition
QuickHelp Video based portal
POC and Program pricing available- Customer and/or Microsoft Funded

14. Key Wins - West 8,000 from Notes to Outlook
Office 2010/Win7 Project starting
Lync 2013 and SharePoint coming
Submitted for Partner of Year award
Key to end user experience success
Google competitive win leveraging PCH Pilot
User Adoption story at MEC was key
Created Strategy and Process to repeat for future deployments
PCH and MSFT Field teams shared
account intelligence for Google Compete Win
Leveraged PCH field programs to win
PCH now supports Win8 and Office deployment
7000 users to Win7/Office 2010
PCH key to end user satisfaction
Onsite Training with Live Support
Early Adopters of Win8 and Office 2013 Pilot Support In place
Early adopters due to PCH Service- never holds back from End Users
Office/ Outlook 2010
MEC success
Office/ Outlook 2010
Contracted under WiPro
Keep customer moving forward
12,000 users Outlook/Office deployment
SI Partner deal with Statera

15. Key Wins - West 25,000 User Win7/ Office 2010/Outlook
User Adoption key to project success
PCH Team and MSFT Field Team worked closely to deliver right end to end solution
PCH Team and MSFT Field team sharing account intelligence for Google Compete Win
Leveraged PCH field programs to win client
PCH Won Win8 and Office deployment starting 7/15
30,000 Users to O365
Working with MCS on Lync Deployment in FY14
Long Time PCH customer staying on latest Microsoft technology
Office 2010/ Win7 / SPS deployments in 2013
55,000 User Win7/Office 2010
Contract in place deployment starting in summer due to delays
8,000 User deployment O2010
Worked with MSFT Field team and Statera to deliver end user solution
Long Time PCH customer staying on latest Microsoft technology
Office 2010/ Win7 / SPS deployments in 2013
Long Time PCH customer going from Notes to Outlook/ O365
MSFT and MCS engagement for O365 deal

16. Key Wins - Central 28,000 going from Notes to Outlook
Subcontracted under MCS – $260k
Successful end user experience – customer thrilled
Repeatable process for future deployments
Part of the ExxonMobil “Productivity Proof of Concept Initiative”
90 Day pilot for 5,000 end-users in process
Global go-live would include 100, 000 end-users, with 55k located in North America.
40,000 Users to Win 7/Office 2010
Removed blockers with end user solution
Increased speed of deployment
7,000 users from Notes to Outlook in FY 11
7,000 users to Office 2010 in FY 13
Created strategy & process to repeat for future deployments
30,000 users supported for over 9 years
Office 2010 migration
Lync & Windows 7 migration
13,000 users from GroupWise to O365
Martin Prince, AVP of IT, great reference
5,500 End Users to Win 7/Office 2010
PCH provided critical account intelligence
MSFT secured net new EA

17. Key Wins Central 27,000 users supported since 1998
Migrated Office 2003 to 2010
Repeatable process for future deployments
Planning for Windows 7 deployment from XP
12,000 users Notes to Outlook
Office 2010/Windows 7 migration in progress
Repeatable process for future deployments
PCH customer since 1996
20,000 users to Office 2010
Repeatable process for future deployments
PCH customer since 1996
20,000 users to Office 2010
Repeatable process for future deployments
PCH customer for over 14 years
14,000 users to Office 2010
Repeatable process for future deployments
PCH customer since 2008
5,000 users to Office 2010
PCH customer since 2005
4,000 users to Office 2007/Windows 7
Created strategy & process to repeat for future deployments
PCH customer since 2006
6,000 users to Office 2010

18. Key Wins - East 5,500+ user Groupwise to Outlook
12,000+ user LotusNotes to Outlook
50,000+ user Office/Windows overflow issue resolution
Used for multiple project engagements
Compliment internal goals to drive end user adoption and usage
5,500+ user Groupwise to Outlook
Restructuring of support model per PC Helps recommendations
Alignment with Microsoft project needs
Improved customer service around Microsoft application support
20,000 users to Office 2010/Outlook 2010 and Win 7
Outlook 2010 conversion is from GroupWise
Rollout continuing through Q3 2013
40,000 users to Office 2010 and Win 7
Great Success thus far for global rollout
12,000 user Office 2010 upgrade
Senior level engagement for 1+ year prior to project launch
Regular meetings to ensure alignment with both current and future project needs

19. Key Wins – Public Sector
8,000 Users supported since 2012
Supported migration to Office 2010
Existing client since 2001
12,000 users to Win 7/Office 2010
12,000 users supported since 2010
Supported Eudora to Outlook migration
Supporting current Office 2010 migration
Existing client since 2010
Supported 4,000 users to Win 7/Office 2010
Support includes mobile and Lync
Existing client since 2011
Supporting over 8,000 users
18,000 Users supported since 2011
Supported 2012 migration
Existing customer since 2010
Supporting over 1,000 users
Supported GroupWise to Outlook migration
Existing customer since 2008
Supporting 16,000 users on Office 2010

20. Partnerships
PC Helps does not compete with any partner in the Microsoft ecosystem

21. PC Helps Momentum
Announces New Board Member Austen Mulinder (Apr 2013)
Enters Agreement with Microsoft Consulting Services, and Supports First MCS Office 365 client Catholic Health Partners (Apr 2013)
Selected by Charles Schwab to Support Windows 8 Migration (Apr 2013)
Achieves Microsoft Gold Competency for Devices & Deployment (Mar 2013)
Teams with Dell on Dell Lync Accelerate Program (Mar 2013)
Teams with Microsoft and BrainStorm, Inc on Office 365 Program (Feb 2013)
Adds Support for Lync, federates with Microsoft, now pursuing Communications competency (Feb 2013)
Geared Up to Support Windows 8 and Office 2013 (Aug 2012)