1. Listening Skills

2. W=9%, R=12%, S=25%, L=54%

3. Level of Energy Listening Scale
listening listening listening to listening Hearing to to analyze and to understand retain evaluate help others

5. Comprehensive listening
Preparing yourself to listen
Listening for main ideas and central themes
Utilizing the difference between speech speed and thought speed
Listening for significant guideposts

6. Critical Listening
Distinguish between what is information and what is judgment
Ahmed is enrolled in a speech course
Ahmed is not a good speaker

7. Sympathetic/Empathetic Listening
Focus the conversation on the speaker rather than on self
Listening for feelings
Developing a supportive communication climate
Avoiding evaluative feedback
Paraphrasing messages and asking appropriate questions

8. Tips on improving Empathetic Listening
Try to withhold judgment
Be nondirective
Try to put yourself in the role of speaker
Let the speaker finish without interruption
Listen well so that you can paraphrase
Be responsive

9. Negative Listening Behaviors
Positive Listening Behaviors
Tunes out dull material
Easily distracted
Resists difficult material
Listen for facts only
Faking attention to the speaker
Anticipates what will be said
Reacts to emotional words
Tries to apply one kind of outlining system
Criticizes speaker’s mannerism
Tends to daydream
Finds areas of interest
Consciously tunes out distractions
Ask questions for clarifications
Link up the facts with central theme
Focuses
Withhold his/her judgment
Interprets and translates emotional words
Is flexible…use 4-5 different outlining systems
Judges the content not the delivery
Anticipates, summarizes and mentally paraphrases the material