1. Keith Osborne
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TLP/CLP/MyPortal

2. Change

3. Who loves change? Hands up if you do.
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4. Change is many things
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5. Change is many things
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6. Why do we need to change? Market demands Customer expectations
Legislation change
Improved efficiencies
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7. What if we don’t change? Loss of market share to competitors
Loss of income
Loss of reach re: Drowning Prevention
Blockbuster……..
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8. Good changes?
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9. So where are we? Some statistics…… 6,000 courses 150,000 awards
84% of the market
68% of the Leisure Centres in the country We are as big as Vodafone in our market place. We now need to make some change and act like the market leader.
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10. What is MyPortal? MyPortal is a revolutionary online processing system
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11. MyPortal/CLP/TLP….. many other names
What is this?
Paperless processing system
‘1 keying’
E-Certification (for some awards)
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12. Why is MyPortal needed?
Let’s take you on the current journey of an assessment report form…..
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13. Ordering Packs from RLSS Direct
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14. Dispatched to you
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15. Course Administration
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16. Posted to Red Hill House

17. Processing

18. Statistics 7% Return Rates 6,300 forms incomplete
Penalises the candidates

19. Back to RLSS Direct

20. Print Certificate!

21. Where's my certificate?

22. Posted to candidate

23. Certificate arrives with candidate

24. MyPortal MyPortal will remove most of these steps!
- Less Carbon Footprint
- Simpler
- Faster
- Better

25. CUSTOMER FEEDBACK You asked for quicker certificate turnaround 
You asked for less paperwork
You asked for easier routes for ensuring Assessors are fully qualified prior to conducting assessments

26. MyPortal - What’s in it for you?
Time back in you and your teams diary
Rapid certificate processing
E-Certification
Full control over course creation
Eliminates all assessment report form errors
Live tracking of course administration
Dashboard for activity

27. When? NPLQ - June, July, Aug, Sept First Aid - Oct, Nov
All RLSS Products by the end of Q1

28. So, in conclusion Love and embrace change
There is NO such thing as a problem, we just haven’t found a solution to it yet
Let’s build on our amazing 125 years worth of history
Never, ever become Blockbusters
Raise the bar as high as we can
Don’t forget to sing!

29. Thank you

30. Keith Osborne
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TLP/CLP/MyPortal