1. Leveraging Low Code BPM to create Reusable Solutions
Ken Lownie
Esteban Felipe

2. Low Code BPM Process design tools for business analysts
Pre-configured connections and actions to underlying business systems

3. Design in Pictures

4. Low Code BPM
Logic
Code

5. Low Code BPM
Operations
Systems

6. Low Code BPM as a Business Integration Tool
Recipe:
Create a “master process” that reflects the process at a high level – this will remain consistent
At each target organization, create a detailed process that reflects the process in use at the target organization
Align critical process points: triggers and callbacks

7. Consolidated Communications, Inc
Consolidated Communications, Inc., (CCI) is a leading business and broadband communications provider with history reaching as far back as 1894.
TCCI offers solutions serving businesses of all sizes with voice, IP, managed and hosted services, data connectivity, equipment solutions and cloud services. Consolidated employs more than 3000 people.

8. The Business Challenge
Consolidated’s strategy is to drive growth via acquisitions
Each acquired company has different systems and different processes for core processes
Waiting to adapt or integrate the systems in each acquisition would result in huge delays
Need an efficient and repeatable strategy

9. Master Process

10. Master Process
Business rules to handle the route processing to the appropriate process
Standard interfaces
Asynchronous processing

11. Master Process
Related processes don’t have visibility to the details to retrieve data from despair sources

12. Detail Processes

13. Detail Processes

14. Master Process

15. Process Details Easy to plug in new processes due standard interfaces
Each new process is responsible to transform and deliver data to be processed by corporate systems
Asynchronous processing allows process to handle any manual task needed

16. Results 5 acquisitions in the last 4 years
Several different operational areas supported by the same approach:
Sales
Billing
Service provisioning
Workforce management
Trouble ticket

17. Customer Perspective
“ I was skeptical at first. As a developer I like to see code. But everteam.ibpms implemented well, is easily expandable, and the service oriented architecture means we can deploy processes faster than ever before. We can roll out new processes or make updates in as little as a day. Everteam.ibpms … is central to our operations”