1. AUDIT & INSPECTION MANAGEMENT TOOL NOTICE Change background image :
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AUDIT & INSPECTION
MANAGEMENT TOOL

2. Summary Business objectives Features and capabilities
NOTICE
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Summary 01 02 03 04
Business objectives
Features and capabilities
Project Implementation
Sales Kit
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3. MAIA+ Business objectives NOTICE Change background image :
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MAIA+
Business objectives
© Copyright Bureau Veritas
© Copyright Bureau Veritas

4. Bureau Veritas Operations
PROVIDE CERTIFICATION AND INSPECTION BUSINESSES WITH FLEXIBLE
AND EASY TO IMPLEMENT FIELD REPORTING MANAGEMENT PLATFORM
• Electronic Field Reporting Application
• Anywhere, any devise & OS
• Configurable operations platform
• Configurable audit/inspection checklist and
report templates
• Dematerialized interactions with
Auditors/Inspectors & Clients
Bureau Veritas Operations
Auditor & Inspectors
Clients
• Follow-up Audits/Inspections Plan &
Results (Graphs, KPIs)
• Dematerialized access to reports, findings, evidences pictures
• On-line responses to findings
© Copyright Bureau Veritas

5. BUREAU VERITAS OPERATIONS
Operations Management
• Define protocols and reports templates
• Manage Operations Schedule
• Monitor Service execution and report delivery
• Manage Clients Interactions
• Configurable check-lists and report templates
• Configurable Operations and Client Platforms
• Visibility on production status, dematerialized
reports & results
• Inspection/Audit sites geo-localization
© Copyright Bureau Veritas

6. AUDITORS / INSPECTORS Electronic Field Reporting
• Follow pre-defined check-list and templates
• Book findings in guided manner
• Interact with BV reviewers and clients
• Usable on all devices/OS
• Usable offline and online even outside BV
Network
• Guided results booking, pre-populated
report
• Geo-localization, time stamps, electronic
signature
• Pictures and documents insertion
© Copyright Bureau Veritas

7. CLIENTS Electronic Field Reporting • Follow-up audits/inspections
• Response findings on-line
• Benchmark suppliers, sites, track critical
finding
• Visibility on audits/inspections status
• Access to on-line dematerialized reports
and results
• On-line responses to findings
• Configurable Graphs, trends and KPIs
© Copyright Bureau Veritas

8. MAIA+ Features and Capabilities NOTICE Change background image :
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MAIA+
Features and Capabilities
© Copyright Bureau Veritas
© Copyright Bureau Veritas

9. MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is…
For Internal Use only
MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is…
DEFINE PROJECT AND INSPECTION / AUDIT SERVICES
DEFINE CHECKLISTS AND REPORT TEMPLATES
PREPARE INSPECTIONS
PERFORM INSPECTIONS
MONITOR INSPECTIONS AND REVIEW REPORTS
MANAGE FINDINGS
MONITOR PROJECT (REPORTING)
Administration
User groups and roles
Define project or inspection / audit services
Define checklist
Define inspection / audit requests (dates, locations, scope, equipment)
Retrieve inspection data and documents
Identify missing reports (per date, client, supplier, location)
BV or Client - Access to report on-line
List of inspections / audits performed and equipment inspected
Security and access rules
Define / update contracting - performing countries & business units
Define reports templates
Pre-populate checklists (client, contract, location, scope, equipment…)
Conduct inspection and book findings (check-list responses, conclusion)
Identify reports to be reviewed (per date, client, supplier, location)
Findings Management (incl. update post audit/inspection)
List of inspected / audited sites
BV organization
Define / update inspectors and reviewers
Copy check-lists and templates
Assign inspectors/auditors and reviewers
Add pictures or evidence documents
Report review by BV workflow ( sent to reviewer)
Post audit/inspection data entry in Data Views (incl. document upload)
BV or client-customizable listing of inspection results (incl. graph)
Devices
Desktop
Define / update inspection / audit sites
Define scoring calculation systems (incl. with weight)
Push inspection data and documents to inspector
Geo-localization and Time Stamp
Issue report to client (manually / portal)
Scores and Grading available in Data Views and Graphs
Laptop
Tablet
Mass import of sites
Define automatic grading systems
Retrieve through query reports for previous inspections for same client
Electronic signature of report (BV, supplier, client)
View / Export pictures related to an Assignment
Define project-specific fields (for sites and assignments)
Re-usable Form “Fragments” (enabling Cross-Forms Data Views)
Mass creation & assignment of inspections / audits
Issue report
Automatic Extraction of Data Views OS
Windows
Mass export and update of sites
Retrieve reports and data from previous inspections
Android
iOS (iPad)
Customized client user access s
Mass update of form content (web spreadsheet)
OS X (Mac)
© Copyright Bureau Veritas

10. MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is not…
For Internal Use only
MAIN MAIA+ FEATURES AND CAPABILITIES : MAIA+ is not…
… a comprehensive back-office suite: no Resources’ availabilities & qualification management, Invoicing, Time & Expense features
… meant to be interfaced with local solutions
… a report template conversion engine: implementing MAIA+ is not limited to simply "converting" an existing excel report into a MAIA+ electronic report template  Business process needs to be analyzed and checklists created accordingly in the tool
… a fully universal tool covering 100% of all businesses’ and clients’ needs  An initial assessment is needed to check if business requirements (process & templates) can be covered by MAIA+

11. MAIA+ Project Implementation NOTICE Change background image :
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MAIA+
Project Implementation
© Copyright Bureau Veritas
© Copyright Bureau Veritas

12. Sales Rep’ / Key Account
For Internal Use only
MAIA+ FROM OPPORTUNITY DETECTION TO PROJECT IMPLEMENTATION
Sales Rep’ / Key Account
Sales / MAIA+ Key User
MAIA+ Key User /
BPM&DT / ISM
MAIA+ Key User / ISM
OG / MAIA+ Key User
Audit & Inspection Management Tool business need  MAIA+ Opportunity
Business Requirements Identification & Validation
Scoping Questionnaire
Process formalization
Business needs analysis
Process analysis & Feasability Assessment
Confirm Feasability, Complexity, Effort, Planning and Costs
Solution design, Cost and planning review, Go/No Go
Tender validation, Bid and ‘Opportunity’ creation in CRM
Project Set up and Implementation
Key User Nomination & Training
MAIA+ configuration and form set up, Project Structure definition, User Acceptance tests
End users training
Go Live

13. MAIA+ DEPLOYMENT PRE-REQUISITES
For Internal Use only
MAIA+ DEPLOYMENT PRE-REQUISITES
Country / Regional Maia+ Key User identified, nominated and trained
Detailed scope and business requirements provided
Operational process
Checklists
Output report templates
Reporting / KPIs needs
Client access needs …
Feasibility assessment performed prior to project launch
End-to-end tests performed by the business prior to Go-Live
End-users (back-office & auditors/inspectors) trained by local MAIA+ Key User prior to Go-Live
Technical Prerequisites installed

14. MAIA+ IMPLEMENTATION APPROACH / ESTIMATION COSTS
For Internal Use only
MAIA+ IMPLEMENTATION APPROACH / ESTIMATION COSTS
Three deployment approaches
OG Deployment (local key-user, with no/limited support from central team)  free of charge
Joint Deployment (local key-user, with support from central team)  limited cost recharged
Central Deployment (mainly by central team)  cost recharged Detailed scope and business requirements provided

15. Responsibilities / Main Tasks
For Internal Use only
MAIA+ KEY USER ROLES & RESPONSABILITIES
Roles
Responsibilities / Main Tasks
MAIA+ Project Management
Collect Business Requirements for the project
Assess Feasibility of using MAIA+ for the project
Operational Process Analysis
Analyze and formalize the operational process to be covered by MAIA+ (actors involved, steps, data & document flows…)
MAIA+ Setup
Create MAIA+ checklists, report templates and dashboards (“Data Views”)
Manage user access (incl. client access)
MAIA+ Project Deployment
Coordinate user tests
Train end-users
Organize client demos
MAIA+ User Support
Support end-users
Share issues and change requests with ISM
© Copyright Bureau Veritas

16. MAIA+ TECHNICAL PREREQUISITES
For Internal Use only
MAIA+ TECHNICAL PREREQUISITES
Mobile Application (Inspectors / Auditors)
Web Portal (Clients & BV Back Office)
System
Requirements
Windows (laptops & tablets)
Windows 7, 8.0 and 8.1
Core i5 processor
Minimum screen resolution: 1600x900
Application installation file provided by ISM
iOS
iPad with iOS 8 (or newer version)
App available in the iOS App Store
Android
Android 4.4 (or newer version)
Minimum 2 GB of RAM
App available in the Google Play Store (Baidu App Store for China)
Mac OS
OS X Yosemite (or newer version)
Mobile Network
No need to be connected to the BV Network
No need to use a VPN
Browser Requirements
Internet Explorer 8 and above
Firefox 28 and above
Google Chrome 34 and above

17. MAIA+ Sales Kit NOTICE Change background image :
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MAIA+
Sales Kit
© Copyright Bureau Veritas
© Copyright Bureau Veritas

18. Scoping Questionnaire :
SALES KIT / APPENDICES
For Internal Use only
Link to Sales Kit
MAIA+ Video (
Scoping Questionnaire :
Any question? Any new project? Please contact your Regional IT/IS contact or Business Key User list :
Key User lists :
Contact MAIAPLUSOpportunities/CIF/DIVISIONS distribution list