1. David K. Johnson, Principal Analyst
Webinar Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Jobs
David K. Johnson, Principal Analyst
April 22, Call in at 12:55 p.m. Eastern time

2. Agenda
The five horsemen of the desktop apocalypse
Introducing digital workspace delivery systems
What it means

3. Marketing is spending more on technology
Source: October 10, 2013, “Technology Management In The Age Of The Customer” Forrester report

4. Customer experience is driving shareholder value
Source: October 10, 2013, “Technology Management In The Age Of The Customer” Forrester report

5. The four five horsemen of the apocalypse

6. Flexible work styles are on the rise

7. Tablets still belong to Apple and Google

8. Tablets rule CRM, collaboration, social
PC-dominant apps
Tablet-dominant apps
Source: Forrsights Workforce Software Survey, Q4 2013

9. Employees are willing to pay more to choose each year
CAREER-FOCUSED EMPLOYEES ARE 4X MORE WILLING TO PAY TO CHOOSE!

10. PC life-cycle management as we know it
IS NO LONGER SUSTAINABLE
Source: May 16, 2012, “The Forrester Wave™: Enterprise Client Management Suites, Q2 2012” Forrester report

11. Workers need access to internal, cloud, and locally installed apps
Source: April 17, 2014, “Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job” Forrester report

12. Digital workspace delivery systems bridge the gap between flexible work styles and IT
Source: April 17, 2014, “Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job” Forrester report

13. Three-year desktop virtualization priority trend
Survey respondents who said that implementing or expanding the use of desktop virtualization, thin client, and application streaming technologies is a high or critical priority
Source: Enterprise And SMB Hardware Survey, North America And Europe, Q3 2011, Q3 2012, Q3 2013

14. “Which features are driving your firm’s interest in desktop/application virtualization, thin client, or blade PC technologies?”
Base: 981 (2011), 977 (2012), 794 (2013) North American and European IT decision-makers; Source: Enterprise And SMB Hardware Survey, North America And Europe, Q and Q3 2012

15. Image source: Flickr (http://www.flickr.com/)

17. Barriers to client virtualization adoption
“What are your firm’s concerns, if any, with using desktop/application virtualization, thin client, or blade PC technologies?”
Base: 977 North American and European IT decision-makers; Source: Enterprise And SMB Hardware Survey, North America And Europe, Q3 2012

18. Digital workspace delivery systems

19. Spotlight: server-hosted virtual desktops

20. Spotlight: desktops-as-a-service

21. Spotlight: local virtual desktops

22. Gulfstream Aero Expanding access to CATIA
From engineering to factory floor and field service

23. Regional healthcare provider
Implementing VDI for “Patient Flow” initiative

24. Consumerization fuels productivity, customer service
“What do you feel are the benefits of using a personal device or application you’ve downloaded, chosen, or paid for on your own for work?” (Select all that apply)
Base: 1,045 information workers; Source: Forrsights Workforce Employee Survey, Q4 2012

25. 77% of developers code on personal time
“Why do you spend your own time developing applications/websites?”
Base: 1,569 software developers who spend time on personal projects; Source: Forrsights Developer Survey, Q

26. Key takeaways Flexible work style trends are accelerating.
Tablet use is rising, and Microsoft is in third.
The cost of managing PCs is too high.
Desktop virtualization is growing.
Digital workspace delivery systems let you achieve the conflicting goals of flexibility and manageability.

27. David K. Johnson
blogs.forrester.com/david_johnson