1. The Leadwell Academy Celebration
17th September 1.00pm – 5.00pm

2. who the hell is this andy hanselman?

3. i help businesses and their people...
think in 3D!

4. Dramatically and Demonstrably Different!
that means being...
Dramatically and Demonstrably Different!

5. why...
3D?

9. the year before henry was born...

13. (and have been for over 20 years!)
i research, write about, talk about and work with high performance businesses
(and have been for over 20 years!)

14. Dramatically and Demonstrably Different
7 characteristics of
Dramatically and Demonstrably Different
businesses

16. Our Agenda! 1.00 pm: ‘Setting the scene’
1.00 pm: ‘Setting the scene’
1.10 pm: Getting to know each other
1.30 pm: Chief Executive Tony Stacey
2.00 pm: ‘The Accademists Cohort 1’ – Our experience and learning
2.15 pm: Cohort 2 – Getting You Started
2.30 pm: Maximising Your Leadership Performance And Potential
4.30 pm: The Awards
4.45 pm: Closing remarks and conclusions

17. who are you?

18. it’s time for......

19. the leadwell academy celebration
maximising your leadership performance and potential!
the leadwell academy celebration
sheffield
17th september 2015

20. awareness
assessment
action

22. you can find out more at:
you can follow me at:
you can me at:

23. what does
‘success’
look like?

24. satisfied
customers

25. sufficient ‘delighted’
customers

26. high expectations
‘disappointed’
‘devoted’
a ‘poor’
experience
a ‘great’
experience
‘delighted’
‘disaffected’
low expectations

27. L sufficient ‘devoted’ customers committed maximised motivated
effective
people
maximised
financial
returns

28. L sufficient ‘devoted’ customers committed maximised motivated
effective
people
maximised
financial
returns

29. S W O T

30. Sheffield
Wednesday On
Their way down

31. Strengths
Weaknesses
Opportunities
Threats

32. So
What!

33. what are your key issues?

34. L sufficient ‘devoted’ customers committed maximised motivated
effective
people
maximised
financial
returns

35. what’s the difference between ‘management’ and ‘leadership’...

36. managers... maintain the status quo monitor situation
allocate resources
communicate targets
measure the results
feedback on the trends

37. leaders... strategic thinkers look forward and create visions
challenge
motivate
inspire
engage

39. what do our people want from us as leaders

40. 5 key things..... the ability to convey a clear vision
the ability to deal with challenges
a commitment to high quality
valuing employees (and their opinions)
helping their people feel valued
the kenexa research institute’s worktrends research report, exploring leadership and managerial effectiveness

41. we’re not performing!
“less than 50% of uk employees believe their leaders are ‘performing effectively’ in these areas!”
the kenexa research institute’s worktrends research report, exploring leadership and managerial effectiveness

42. 42% of employees have left their job because of a bad boss
30% feel their current boss is a bad manager and....
44% say they dislike their boss more than....
source: approved index survey July 2015

43. 8 things we see entrepreneurial 3D leaders do

44. 8 ideas for you to consider

45. ‘iDea 1’...

46. the 8 characteristics of 3D leaders..... #1:
get that vision thing!

47. “creating a clear picture of the future that ‘stimulates, excites and inspires”

48. imagine the future - what does it hold for you?
err are you sure?

50. “contrary to some forecasts in recent years, the internet has settled down to become a worthwhile but minority channel to market. for example, internet book sales have plateaued at just over 5% of the market, and it seems unlikely that there will be sufficient demand to enable multiple operators to develop profitably”
hmv annual report 2002

51. “heavier-than-air flying machines are impossible”
lord kelvin,mathematician, physicist, and president of the british royal society, 1865

52. western union internal memo,1876
“the telephone has too many shortcomings to be seriously considered as a means of communication. the device is inherently of no value to us”
western union internal memo,1876

53. “i think there is a world market for about five computers”
thomas watson, chairman of ibm, 1943

54. “there is no reason for any individual to have a computer in their home”
ken olsen, president of dec at the convention of the world future society, 1977

55. “640k ought to be enough for anybody”
bill gates, 1981

56. “by the end of the year the ipod will be dead, kaput, finished”
sir alan sugar, early 2005

57. “you’ll look great wearing that hat at the wedding sis”
beatrice to eugenie and eugenie to beatrice, may 2011

58. david moyes on the phone to his wife, june 2013
“hello dear, i’m so excited – i’ve just landed the absolute dream job!”
david moyes on the phone to his wife, june 2013

59. what does a vision look like

60. is not....
simply a set of financial figures or targets
a business plan and lots of spread sheets
a ‘pie in the sky’ idea
the md’s speech at the annual staff conference!

61. is....
a picture of the future we want
something that stimulates, excites and inspires
a point of strategic focus
something for everyone to work towards

62. what does
your vision
look like?

63. what will you
have achieved by
september 2016?

64. looking ahead.... what will you have achieved? what will be in place?
think.. finance..customers..people
what will be in place?
what will be happening that isn’t happening now?
what will you / others be saying / doing / feeling?

65. what are the key steps to make all this happen?

66. what will you
have achieved by
march 2016?

67. s m a r t

68. specific
measurable
achievable
related to vision
timebound

69. “if you are working on something exciting that you really care about, you don't have to be pushed. the vision pulls you"
steve jobs

70. “fixed on the vision, flexible on the journey”
jeff bezos, ceo, amazon

71. ‘iDea 2’...

72. the 8 characteristics of 3D leaders..... #2:
value your values!

73. influence your decision making define who you are
your ‘values’ are the things that….
you ‘stand for’
matter most to you
influence your decision making
define who you are

74. what exactly is culture

75. “a pattern of shared basic assumptions that the group learned as it solved its problems of external adaptation and internal integration, that has worked well enough to be considered valid and therefore, to be taught to new members as the correct way to perceive, think, and feel in relation to those problems”
edgar schein, organisational culture and leadership, 1993

76. “the way we do things around here”
andy hanselman

77. “it’s what people do when no one’s looking”
herb kelleher, founder, southwest airlines

78. 3D Businesses.....
create an UBER culture!

79. 3D Businesses ensure:
everyone Understands what’s expected of them and behave accordingly and consistently
systems and processes are Built to reinforce and support the culture
people are Engaged, Empowered and Encouraged to deliver them
people are Rewarded and Recognised for doing it!

80. 3D ‘Demonstrated’:
“ we interview people for culture fit. We want people who are passionate about what Zappos is about–service. I don’t care if they’re passionate about shoes.”
tony hsieh, CEO, zappos

81. 3D ‘Demonstrated’:
Approach customers with a personalized warm welcome
Probe politely to understand all the customer’s needs
Present a solution for the customer to take home today
Listen for and resolve any issues or concerns
End with a fond farewell and an invitation to return

82. Rub up your customers the wrong way
Yes, go on, all the way
Apathy is encouraged
Never bother to try and make them smile
Approach them with indifference
Infer it’s them who are the problem
Remember, we’re right behind you to help you do this

83. 3D ‘Demonstrated’:
“i never had control, and I never wanted it. if you create an environment where the people truly participate, you don’t need control”
herb kelleher, founder, southwest airlines
“there may be 50 ways to leave your lover, but there are only 4 ways out of this airplane.”
“your bags will be available on carrousel x. if you do not find them, they will be available in 2-3 weeks on eBay.”
“in order to enhance the appearance of your flight crew, we will be dimming the cabin lights.”

84. “we entrust every single ritz-carlton staff member, without approval from their general manager, to spend up to $2,000 on a guest. and that's not per year. it's per incident”
simon f cooper, president ritz carlton

86. 45%
only
feel that their managers behave in a way which is consistent with company values
source: mercer hr consulting report

87. what sort of a role model are you?

88. champion
your
champions

89. challenge
your
challengers

90. why not get your customers to do it?

91. ‘iDea 3’...

92. the 8 characteristics of 3D leaders..... #3:
go for walks!

93. think ‘strategically’

94. on
strategic
operational in
tactical 94

95. it’s hard to create time to focus on seeing the
working both tactically and
it’s hard to create time
strategically is difficult
to focus on seeing the
because you get bogged down
bigger picture
in all the day to day stuff!

96. it’s hard to create time
to focus on seeing the
bigger picture

97. what are the common blockages to ‘strategic thinking’

98. a lack of time

99. a lack of making time!

100. ‘bogged down’ in the day to day!

101. not seen as ‘real work’

102. Strategic thinking
“as the company grows larger … you will require more time than ever before to just think: think about what the company will look like in three to five years; think about the best way to improve an already popular product or address an unmet customer need; think about how you can widen a competitive advantage or close a competitive gap”
jeff weiner, ceo linked-in

104. “if you make your little decisions based on the big picture, at the very least you’re always heading in the right direction”
richard branson

105. ‘iDea 4’...

106. remove your blind spots!
the 8 characteristics of 3D leaders..... #4:
remove your blind spots!

107. FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS

108. FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS

110. give people a damn good listening to

111. Stop
Start
Continue

112. ‘iDea 5’...

113. the 8 characteristics of 3D leaders..... #5:
play to your strengths!

114. play to their strengths!
effective people.....
play to their strengths!
do what they enjoy!
make an impact!

115. things we see the best performers do
Good At
Enjoy
Impact
lose interest!
fun!
ideal!
hard work!

116. what are your strengths!
(how do you know?)

117. ‘iDea 6’...

118. the 8 characteristics of 3D leaders..... #6:
engage others!

119. why do people quit?

120. 22 % left their last job due to lack of faith in the leadership team
19% quit because they felt “unappreciated”
19% left because they felt “disengaged and unmotivated” 
source: benchmark recruit’s survey of over 3,000 employees november 2013

121. “To The Management:
Today is my 31st birthday, and having recently become a father I now realise how precious life is and how important it is to spend my time doing something that makes me, and other people, happy. For that reason I hereby give notice of my resignation, in order that I may devote my time and energy to my family, and to my cake business which has grown steadily over the past few years. I wish the organisation and my colleagues the best for the future and I remind you that if you enjoy this cake, you can order more at
Chris Holmes

124. people tell us they want to know..
why are we doing this?
how is this vision relevant to me?
what specifically do you want me to do?
how will i be measured?
what consequences will i face?
what tools and support are available?
what’s in it for me?
how are we doing?

125. to help people answer these questions!
the leaders’ role?
to help people answer these questions!

126. unused potential Product ivi ty h i g ‘peak performer’ ‘star’
‘mismatch’
‘problem
performer’ l o w
l o w
h i g h
unused potential

127. where are your people on this grid

128. why

129. where are you

130. ‘iDea 7’...

131. fish in different ponds!
the 8 characteristics of 3D leaders..... #7:
fish in different ponds!

133. think out of the box!

134. don’t just think out of the box... get out of the box!
(and encourage others to do it too!)

135. stand in other people’s shoes

136. visit other parts of SYHA! subscribe to newsletters!
‘go fishing’....
visit other parts of SYHA!
visit new websites!
visit other organisations!
read books!
subscribe to newsletters!
join other networks!
listen to podcasts!
watch YouTube!
listen to books!

137. some suggestions....

138. a couple more....
Andy’s 3D Thoughts......
3 iDeas in 3 minutes in your inbox every Monday morning to help you think in 3D!

139. today
only
£9.99!
£ £1.20 p&p
£4.90 ebook available now!

140. which ‘ponds’ work for you

141. ‘iDea 8’...

142. be an enemy of the status quo!
the 8 characteristics of 3D leaders..... #8:
be an enemy of the status quo!

143. break ‘the rules’: spot your ‘organisational stupidities’
ask ‘what’s holding us back?’
eliminate your ‘blind spots’

144. so....
in summary

145. ‘8 iDeas’

146. the 8 characteristics of 3D leaders..... #1:
get that vision thing!

147. the 8 characteristics of 3D leaders..... #2:
value your values!

148. the 8 characteristics of 3D leaders..... #3:
go for walks!

149. remove your blind spots!
the 8 characteristics of 3D leaders..... #4:
remove your blind spots!

150. the 8 characteristics of 3D leaders..... #5:
play to your strengths!

151. the 8 characteristics of 3D leaders..... #6:
engage others!

152. fish in different ponds!
the 8 characteristics of 3D leaders..... #7:
fish in different ponds!

153. be an enemy of the status quo!
the 8 characteristics of 3D leaders..... #8:
be an enemy of the status quo!

154. how do you
measure up?

155. ‘iDea 9’...
Bonus idea!

156. take action, not notes!

157. what are you
going to do?

158. conclusions

159. moving forward...

160. “vision without action is hallucination”
thomas edison

161. “take the first step in faith
“take the first step in faith. you do not have to see the whole staircase. just take the first step.”
martin luther king

162. “scare yourself, otherwise you’re not doing anything new”
Mary Murphy Hoye, Head Of R & D, Intel

163. “don’t just stand there….. do something!”
dick dastardly

164. take action, not notes!

165. so.... what are you going to
do?

166. people can be
divided into
three groups

167. those who make things happen
those who watch things happen
those who ask ‘what happened’?

168. MISSING YOU ALREADY!