1. Comprehensive Program Review March 15, 2013
COOLIDGE HOUSE
Comprehensive Program Review March 15, 2013

2. HIGHLIGHTS
New Program Director, Dele Faly, started at Coolidge House on 03/11/13
Staff and Interim Director maintained operations while the former Program Director was out on leave
New generator has been installed and is being prepared for operation
Spartan Chemicals has agreed to set up laundry and chemical mixing station
Computer Lab for residents and staff has been set up with 6 computers
Community Inclusion:
Two Interns from Simmons College teach Nutrition and Wellness groups
Four Harvard University Student Tutors assist with Employment Readiness Classes
Whittier Street Health: Instructs Bi-Weekly classes on Men’s Health
9/24/12 - Fenway Advisory Board meeting held at Coolidge House

3. AREAS IN NEED OF IMPROVEMENT
Recruitment
Policy and Procedure updating and development

4. STAFFING
Staff Turnover Rates
Performance Evaluations
Staff Training

5. STAFF TURNOVER RATES (2/1/12 to 1/31/13)
OVERDUE PERFORMANCE EVALUATIONS
as of 1/31/13 FT PT
Coolidge House 6 2
Last CPR, CH staff turnover was 49% compared to SJS at 35.7% (March 1, 2011 to February 29, 2012).
Last CPR, Overdue Performance Evaluations = 12 FT and 2 PT during the six month period. The 1/31/13 information = a decrease of 50% from the previous CPR.
Data obtained from HR Personnel Summary

6. Staff Training Hours
Average of trainings hours per month; a total of over six months
Average of 42 hours per staff/per six months or 7 hours per month/per staff
Data obtained from MMRs and HR Training Reports

7. PROGRAMMING Utilization Successful Completions Completion with:
Employment
Permanent Housing

8. Utilization (August 2012 – January 2013)
Current utilization rate is 83.3 %; last CPR the utilization rate was 79.2%. This is an increase of 4.1%
Coolidge House had an average of 100 clients; last CPR, an average of 95 clients ( November April 2012)
Data obtained from MMRs

9. Program Completion
Average of 41% of clients completed with employment. Last CPR 43% completed with employment.
Average of 100 % of clients completed with housing. Last CPR 100% completed with housing.
Average of 72 % of clients successfully completed the program. Last CPR, 93% successfully completed the program.
Average of 28 % of clients were terminated before completing the program. Last CPR, 7% were terminated before completing the program.
Data obtained from MMRs

10. CLIENT RELATED
Clinical Hours
Walk-Aways
Medication

11. Clinical Hours Total Hours: 1,564 Total Life Skills Hours: 184
Total Cognitive-Behavioral Hours: 1,380
Average Total Hours per client/six month: 2.6
Average Life Skills Hours per client/six month: 0.3; last CPR was 0.4 hours.
Average Cognitive-Behavioral Hours per client/six month: 2.3; last CPR was 3.3 hours.
Data obtained from MMRs

12. MEDICATION INCIDENTS CLIENT WALK-AWAYS
8/12 - 1/13
11/11 – 4/12
Coolidge House 1 12
CLIENT WALK-AWAYS
8/12 - 1/13
11/11 – 4/12
Coolidge House 6 2
Client Walkaways increased by 300% during this time period over the last CPR
Medication Incidents: decrease of 83.3% from last CPR
Client Walk-Aways and Medication Incidents data obtained from MMRs

13. Quality Assurance
Key MMR Results Satisfaction Surveys

14. KEY MMR RESULTS
This CPR period, 100 hours of community service hours reported; last CPR = 0
This CPR period, a total of 43 incidents involving contraband were reported; last CPR = 119; this represents a 36% decrease from last CPR
100% of staff are certified in First Aid/CPR/AED and Fire Safety
Data obtained from MMRs

15. CLIENT SATISFACTION SURVEY (November 2012)

16. CLIENT SATISFACTION SURVEY (November 2012)

17. CLIENT SATISFACTION SURVEY (November 2012)

18. CLIENT SATISFACTION SURVEY (November 2012)

19. CPR ACTION PLAN
See Handout