1. Support for English, maths and ESOL Level 3 Award in English for literacy and language teaching Speaking and listening master class

2. Session aims
To review and extend participants’ personal speaking, listening and communicating abilities
To present, listen and respond to complex information

3. Outcomes
By the end of the session participants will better understand how to:
Express themselves clearly and effectively
Select appropriate linguistic techniques/ strategies to ensure desired cohesion
Recognise, use and respond to non-verbal communication
Listen critically and evidence understanding
Recognise speaker’s intention
Listen and respond appropriately

4. Non-verbal communication
‘It’s not what you say, it’s the way that you say it!’
According to research, words are only 7% of our communication, tone of voice is 38% and body language is 55%
Professor Albert Mehrabian

5. Complex shape

6. Planning a speech
In pairs, share:
what you did
the kind of language you used
how you decided what to say
how well it went

7. Action Learning Set – instructions
Decide the length of time each person will have. Allocate a time keeper.
Individually, note on a sticky note one issue you would like to discuss about speaking, listening and communicating (in work / life).
As a ‘round robin’, each person say what issue they will bring to the action learning set.
Conduct discussion. Listen and give constructive feedback to each person during the discussion. Be strict about time keeping.
As a ‘round robin’ each person say what they have gained from the discussion.