1. Management BUS
Week 3 - Quiz

2. Quiz
Each Friday there will be a quiz to see how much you have learned and remembered from the past week.
If you do not score over 70%, then you have a lot of work to do!
No books or notes are allowed.
There are 20 questions.
You must take the quiz without help from your friends.

3. Question 1 1 What is behaviour? a The thoughts of people b
The words of people c
The actions of people d
The hopes of people

4. Question 2 2
What are the 3 components of “attitude”? a b c

5. Question 3 3 What is “employee engagement”? a
When employees are connected to and satisfied with their jobs. b
When employees are married. c
When employees are clear about organisational goals. d
When employees start a new job with an organisation.

6. Question 4 4 If a person is machiavellian, they …? a
…are conscientious b
…believe in relationship orientated management c
…are emotional and caring d
…believe the end justifies the means

7. Question 5 5
What are the 2 theories of learning? a b

8. Question 6 6
Explain what the “Trait Theory” of leadership is? a

9. Question 7 7
Explain what “transformational leadership” is. a

10. Question 8 8 In Fiedler’s model, what are the 2 leadership styles? a
Environmental oriented, internal oriented b
Relationship oriented, task oriented c
Life oriented, death oriented d
Time oriented, money oriented

11. Question 9 9
List 3 of the five Powers that leaders can use a b c

12. Question 10 10 What is a leader? a
Someone who can influence others and who has managerial authority b
Someone who manages others and has no authority c
Someone who is more powerful d
Someone who has a nice personality

13. Question 11 11
What are the 3 elements of motivation? a b c

14. Question 12 12
List 3 of the five sections in Maslow’s Hierarchy a b c

15. Question 13 13 A Theory X manager believes… a
…that employees are motivated and want to work b
…that employees are lazy and do not want to work c
…that employees are all women d
…that employees

16. Question 14 14
List 2 contemporary theories of motivation a b

17. Question 15 15 What is “autonomy”? a Restraint and limitation b
Working alone c
Team working and group decision making d
Freedom and independence

18. Question 16 16
List the 4 basic types of communication a b c d

19. Question 17 17 What is communication? a
The transfer and understanding of love b
The transfer and understanding of meaning c
The transfer and understanding of management d
The transfer and understanding of philosophy

20. Question 18 18 In communication models, what is “noise”? a
Disturbances that interfere with how loud a person speaks b
Disturbances in the force c
Disturbances that interfere with the transmission, receipt, or feedback of a message. d
Disturbances that interfere with the four basic methods of communication

21. Question 19 19 Which tool of communication has high personal warmth? a b
Telephone c
Letter d
Face-to-face

22. Question 20 20
Explain what “active listening” is. a

23. Answers 1-8 Q Answers 1 c. The actions of people 2
Cognitive, affective, behavioural 3
a. When employees are connected to and satisfied with their jobs. 4
d….believe the end justifies the means 5
Operant conditioning, social learning 6
Trait theory is that leadership is inherent in a personality and cannot be learned 7
Leaders who inspire followers to transcend their own self-interests for the good of the organisation by clarifying role and task requirements. 8
b. Relationship oriented, task oriented

24. Answers 9-17 Q
Answers 9
Legitimate, coercive, reward, expert, referent, 10
a. Someone who can influence others and who has managerial authority 11
Intensity, direction, persistence 12
Physiological, safety, love, self-esteem, self actualisation 13
b. That employees are lazy and do not want to work 14
Goal-Setting Theory, Reinforcement Theory, Equity Theory, Expectancy Theory 15
d. Freedom and independence 16
Written, verbal, visual, non-verbal/body language 17
b. The transfer and understanding of meaning

25. Answers 18-20 Q
Answers 18
c. Disturbances that interfere with the transmission, receipt, or feedback of a message. 19
d. Face-to-face 20
Listening for full meaning without making premature judgments or interpretations