1. Managing Project Quality
Chapter 9
Copyright 2015 John Wiley & Sons, Inc.

2. The Importance of Project Quality Management
Scope
Quality
Time
Cost

3. The Importance of Project Quality Management
People seem to accept systems being down occasionally or needing to reboot their PCs But quality is very important in many IT projects

4. What Is Project Quality?

5. Project Quality Management
Copyright 2015 John Wiley & Sons, Inc.

6. The Impact of Rework
Copyright 2015 John Wiley & Sons, Inc.

7. The Cost of Quality
The cost of quality is the cost of conformance plus the cost of nonconformance
Cost Categories Related to Quality

8. Project Quality Management
Software bugs account for about 40% computer systems failure
Software horror stories
In 2008, software glitch was the reason for London Stock Exchange (LSE) failure
In 2003, software failure caused blackout in the Northeast corridor of the U.S. and parts of Canada 8

9. Costs/Hour of Downtime Due to Software Defects
Cost per hour downtime = labor costs + revenue lost
To calculate your labor cost per hour of downtime, you need to factor in your revenue, number of employees, average annual employee benefits, the number of hours worked per week, and the percentage of the workforce an outage would affect.
To calculate your revenue lost per hour of downtime, you need to know how much revenue you make every day and the percentage of your revenue an outage would affect.
Ranges from $42,000 to $100,00 per hour of downtime

10. Major software defects

11. What Is Project Quality Management?
Project quality management ensures that the project will satisfy the needs for which it was undertaken Processes include:

12. Project Quality Management Summary

13. Planning Quality
Implies the ability to anticipate situations and prepare actions to bring about the desired outcome Important to prevent defects by:

14. Quality and IT Projects
Customers have difficulty explaining exactly what they want in an IT project. What are the important scope aspects of IT projects that impact quality?

15. Who’s Responsible for the Quality of Projects?
Several organizations and references:
International Organization for Standardization (
IEEE (

16. 2) Performing Quality Assurance
Performing Quality Assurance through:

17. Testing
Many IT professionals think of testing as a stage that comes near the end of IT product development

18. Types of Tests

19. Testing Alone Is Not Enough
Watts S. Humphrey, a renowned expert on software quality, defines a software defect as anything that must be changed before delivery of the program
Testing does not sufficiently prevent software defects because
Why?

20. 3) Controlling Quality The main outputs of quality control are:
Acceptance decisions
Rework
Process adjustments
Seven Basic Tools of Quality
Flowchart
Run Chart
Scatter Diagram
Histogram
Pareto Diagram
Control Chart
Cause and Effect Diagram

21. Flowcharts

22. Run Charts

23. Scatter diagram

24. Histograms

25. Pareto Charts

26. Quality Control Charts

27. The Seven Run Rule
You can use quality control charts and the seven run rule to look for patterns in data

28. Checksheet

29. Cause-and-Effect Diagrams