1. Alfresco Workdesk – Technical Insights
November 05, 2013 Martin Kappel

2. Workdesk delivers Process efficiency Cost savings
Customer satisfaction
Compliance
Loan origination
Claims processing
Deal management
Mailroom automation
Employee onboarding
Customer onboarding
Mobile claims assessment

3. Outstanding Benefits Workdesk Office Workdesk & Mobile Workdesk
Common Framework & Configuration
Business Roles
Flexible Configuration
(Semi-) Virtual Folders

4. WHAT YOU SEE IS WHAT YOU NEED
Outstanding Benefits
Role Management
Deliver content relevant to a role
Avoids the noise of other content & features
WHAT YOU SEE IS WHAT YOU NEED

5. Outstanding Benefits Virtual Views / Folders
One document can live in many views
Document Routing 

6. Virtual Folders Unlimited Business Views
User Perspective: Documents are automatically filed in respective Case File
Technical Perspective: Workdesk searches for documents

7. Technical vs. Business View

8. Outstanding Benefits Configuration over Coding Business Roles
Business Views
Features

9. Configuration Steps to build a solution Specify Business & Use Cases
Define
Data Model
(Alfresco)
Configure
Business Views and Templates
Configure Case Files and Features
Assign
Solution Artifacts
to Business Roles

10. Plugin Concept Everything is represented through Plugins
Based on Java Classes
Different types of Plugins
Master Plugins
Record Plugins
Document Plugins

11. Plugin Concept
Master Plugins
Record Plugins
Document Plugins

12. Architecture Alfresco Repository Users & Groups Security
Alfresco Share
Alfresco Workdesk
Office Workdesk
Alfresco Repository
Users
&
Groups
Security
& Access Control
Content Model & Rules
Content

13. Scenario Overview On-Premise On-Premise Cloud W i n d p a r k
Windmills
W i n d p a r k
Windmill Management
Issue Reports
Fault Registration
I s s u e R e p o r t s
Cloud
Field Worker

14. Insight!