1. Leadership, Excellence and Professionalism
22 May 2017
Captain Mike McCasky
Managing Director,- Flight Training
United Airlines
August 2017

2. Objectives
Proactively prepare for known and unknown operations threats
Seat movement – retirements, hiring, growth
Generational upheaval
NextGen, technology
Upcoming mandate on professionalism and mentorship
Immediate and lasting improvement in safety
Positively define future United Flight Operations culture

3. Genesis Industry search for new ideas Collaborative effort between
United Airlines
ALPA
Convergent Performance
Industry leader in advanced human performance

4. Content Reinforce / re-commit to existing tools and concepts CRM/TEM
SOP Compliance
Leadership
Professionalism
Teamwork
Mentorship
Introduce new human factor knowledge, skills and attitudes
Personal error control
Cognitive biases
Deliberate practice

5. Moving forward Larger program
3-5 year effort to reinforce and expand message
Integrated into Basic Indoc, Captain Upgrade and Continuing Qualification courses
Reach
Exploiting internal mediums to entice and educate
Requests from other UA divisions, FAA, CAA, airlines, academia to attend
WSJ and Bloomberg interview and articles
Help drive/define FAA Professionalism and Mentorship requirements

6. Example – Operational Challenge

7. Example – Captain Upgrade Course

8. Public Law 111-216 Aug 1, 2010 Airline Safety And Federal Aviation Act Of 2010
Sec Flight Crewmember Mentoring, Professional Development, and Leadership
Establish programs to address
Mentorship
Professionalism
Accommodate different levels and types of flight experience
Leadership and command programs for First Officers
Recurrent training for pilots in command includes leadership and command training

9. Public Law 111-216 Aug 1, 2010 cont. Airline Safety And Federal Aviation Act Of 2010
Sec Flight Crewmember Mentoring, Professional Development, and Leadership
Little guidance to date from FAA Advisory and Rulemaking Committee (ARC) to date. Expected in Q1/Q2 2016
Safe to assume that FAA ARC guidance will conform to the requirements of PL
UA ahead of requirements with LEaP and corresponding efforts

10. Leadership Effectiveness (from UA FOM)
Effectively exercises responsibilities in a manner that promotes teamwork, mentoring and professionalism.
“My true best effort every time in full compliance.”
Dr. Tony Kern, Convergent Performance

11. United’s Generational Handoff What’s Required for the future?
Current Pilots
Newly Hired Pilots
12,000
What’s Required for the future?
9,000
75%
25%
75%
25%
Pilots
MENTORING
6,000
50%
3,000
2012
2020
2028
2039
Slide Description
Handoff Slide again
Objective
Visual demo of the need to transfer knowledge to the future.
Facilitation Strategy
Back to this graph again, here we are at We just talked about the fact that we need Teamwork to operate safely today. But what is required for the future?
(Point to left , blue area of table) We said at the beginning that we have the most experienced group of pilots that the industry has ever had or will potentially ever will have. We have a limited amount of time available to transfer all that knowledge and experience to the future generation. How are we going to do that?
<CLICK> Mentoring. Because of the industry dynamics we talked about at the beginning, a lot of us have had the luxury of working with pilots who are extremely experienced in our operation – often 15, 20 years or more in their seat. We have to get ready to reset our expectations. We have to be prepared to teach some real fundamentals again in a way that many of us have not had to do in a long time. And, we have to teach ALL of you Captains to be ready to do the same thing. There is a lot of NEW coming, and we have to mentally prepare every captain that they need to be ready to be instructors.
We are building a small teams for safety every day, but at the same time, we are building a big team for the long term, for the future.
Slide transition
But you, Captains, may be asking yourself this question… <CLICK> to next slide
Today
2025

12. Mentoring ALPA Code of Ethics
“He will regard himself as a debtor to his profession and ALPA, and will dedicate himself to their advancement.”
“He will cooperate in the upholding of the profession by exchanging information and experience with his fellow pilots.”

13. Mentoring
From the FOM…

14. Discussion
Thank you!