1. Serviceinfo - the easy tool to distribute operational status messages TNC16 Prague 13th June, Head of NREN Martin Bech, DeiC

2. Serviceinfo A service made by DeiC You can have it For free
We want to start a community around this service – inspired by FileSender
Serivceinfo

3. We operate the Danish Research Network, Forskningsnettet
Serivceinfo

4. DeIC’s services National HPC facilities Research network
Data management initiatives
E-Science Conpetency Center
PR & Community
Kaltura
Mediasite
data.deic.dk storage service
Research network
Point-to-point connections
Basic net-related services
Serviceinfo
End-to-end surveillance
MDVPN
eduroam
iPass
Certificates
WAYF
DKCERT
Adobe Connect
Videoconferences (H.323)
Computing&Storage
NREN economy
Serivceinfo

5. Operational issues – how do you make users aware?
The classic ways of sending out messages:
Listserv mailing lists
Separate text message (SMS) service
Status web page
Twitter or other social media
Usually with one registration method per service and/or medium
Serivceinfo

6. Serviceinfo: Reach your users with operational status notifications
Before Serviceinfo
Messages about outages, restoration, service windows etc
NOC
Listserv noc-list
eduroam team
Listserv eduroam-list
VC operations team
Listserv vc-list
User
…and all the other operations teams
Listserv whatever-list
Serivceinfo

7. Try viewing this from the user’s side
What do I subscribe to?
I have changed my or phone number
What else can I subscribe to?
Serivceinfo

8. …or you have all the status messages on one web page
If this is your only way of distributing status messages, then:
This means users have to pull information
They can not get notifications pushed with the messages that are most important to them
Serivceinfo

9. Sometimes problems don’t come one at a time…
Can you still send out messages if you have problems with:
The network?
DNS servers?
Central -servers?
AAI service?
The text message (SMS) gateway?
You probably need more resilience…
Serivceinfo

10. Serviceinfo: Reach your users with operational status notifications
With Serviceinfo
Messages about outages, restoration, service windows etc
NOC
Also as SMS text messages, RSS feed etc
eduroam team
VC operations team
User
…and all the other operations teams
Serivceinfo

11. Login as a regular user
Serivceinfo

12. Use federated login…
Serivceinfo

13. …or use simple login/password
…for those of our users who will never use federated login
Serivceinfo

14. Page with status notifications/operational messages
Serivceinfo

15. See what channels you subscribe to and subscribe to the channels relevant to you
Serivceinfo

16. Subscribe to the channels relevant to you
Soon also with text message (SMS) gateway
Serivceinfo

17. Messages are created using templates
Serivceinfo

18. Access for message authors
With stand-alone userid/passwd to ensure this always works – even when the identity federation or the home institution login does not
Serivceinfo

19. Which authors are allowed to send on which channels
Serivceinfo

20. Creating a message…
Serivceinfo

21. …using templates made for each service
Serivceinfo

22. Preview and confirm
Serivceinfo

23. Message templates for each service
Previously some mails sent from NOC people or on-call colleagues in the night were not always very informative:
”Router XYZ went down, working on it”
Now, our prople are reminded to include info about: - When did this happen? - Who is affected? - What is the next step? - Timeframe expectations? - etc?
Serivceinfo

24. Resilience
By placing an extra Serviceinfo server outside the NREN, we get protection against
Network problems
Text message (SMS) gateway problem
Mail server problems
Serivceinfo

25. An extra bonus: Serviceinfo as a service for our institutions
When our connected institutions heard about the Serviceinfo, they also wanted to use it for their own services
They also use it to update University Portal websites
Signage: Info-screens on campus
etc
Serivceinfo

26. University services
Serivceinfo

27. Serviceinfo Created by DeiC
Coded using license-free components: - PHP (12971 lines) - JavaScript (2797 lines) - CSS (2165 lines) - Perl (350 lines) - PostgreSQL
Operation on a standard Linux server (also virtual)
Plus a text message (SMS) gateway (Currently a Raspberry Pi)
Serivceinfo

28. We propose a community around Serviceinfo
Serivceinfo
Inspired by FileSender
Not for individual institutions
As an NREN, you can have it for free
However, we hope to create a development community where you contribute either in kind or pay a fair share
Please contact me: