1. KPMG’s experience of Living Wage
Turnover down
• Cleaners turnover fell from 44% to 27% in year 1
• Security turnover 21%, 10% better than industry average
• Catering turnover half the industry average, absenteeism down 10%
Quality up
• Job satisfaction and variety of work up
• Fewer helpdesk complaints
• Positive client feedback
• Better relationships with contractors
£75k annual saving in recruitment budget
~£1m advertising value equivalent from good press
“It’s made things so much easier…not coming home and being stressed with having £10 to last the next two weeks. It’s the stress more than anything”
Zara
“Before, I had to work two jobs to put food on the table and pay the rent. I had no time for my family or my community. When the Living Wage was introduced I was able to prioritise the one job and that means I’ve been able to be there for my family and set up a youth group in my community.
What I’ve been given, I’m now able to give back.”
Amin Hussein,
Cleaner and Youth Worker