1. VISION IGSHPA Training & Education
We are the preferred provider and leader of training & education
for the Ground Source Heat Pump industry!
We are customer focused and creative in our approach.
We create and sustain positive, productive relationships
by applying “Exchange of Value” principles and skills.
We value quality, teamwork, customer loyalty & retention,
and continuous learning for improvement.
We are conscious about “time” as a limited resource
that cannot be replenished.

2. the Market for IGSHPA Training
Who are our customers?
Entities and/or Individuals working in the Ground Source Heat Pump industry
What training “need” do they want to address?
What is their “desired outcome” for the training?
“Certification” – meaning they want our determination that an individual is “competent”
(knowledgeable) about the work tasks?
“Certification” – meaning they want our determination that an individual is “competent” (knowledgeable and able)
to perform certain work tasks to “standards”?
If so, to which “standards”?
Determination as to whether or not an individual is “competent” only in terms of specific knowledge?
If so, what knowledge and how much of it?
“Certification” (by a particular certifying entity) as to whether or not an individual has met particular requirement?
What is the size (number) of the market overall and for each “segment”?
What are the customer’s expectations with regards to costs, ease of access, etc.?
the Market
for
IGSHPA Training

3. ROADMAP CUSTOMER IGSHPA Training & Education ANSI/CSA/IGSHPA C448
Standards
ROADMAP
IGSHPA
Training & Education
CUSTOMER
Customer
Desired
Outcome
Desired Outcome
AWARENESS
“To Know”
Desired Outcome
UNDERSTANDING
“To Know More”
Desired Outcome
PROBLEM-SOLVING
ABILITY
“To Do”
Participant
Pre-Requisite/s
None
Participant
Pre-Requisite/s
“Awareness”
Participant
Pre-Requisite/s
“Awareness”
“Understanding”
“Experience”
Participant
Pre-Requisite/s
Self-Assessment
Test/Quiz
Graded Assignment
Test
Quiz
Observation
Graded Assignment
Measurement/s
First-Hand
Observation
& Measurement
“Education”
Courses
& “Tools”/Resources
IGSHPA
Training/Education
Courses/Tools
“Education”
Courses
“Certification”
Courses
& Testing
Market Opportunities
Need Improvement

4. Other “Types” of New Offerings/Delivery New Courses
On-Line
Web Seminars
Articles
Videos
Courses in Modular Format
Recorded Content
Checklists
Safety Info.
Conference Sessions
Industry “News”
The Trainer’s Edge (Course designed to strengthen a trainer’s skills for designing, developing, delivering, and evaluating training”
Leveraging Existing Content and Videos of industry and related industry organizations and associations.
New Courses
Related to CSA/ANSI/IGSHPA
Standards
Generic Applications for Design & Installation
Design & Installation for Commercial and Institutions
Design & Installation for Residential and other small bldgs.
Installation – vertical configured closed-loop systems
Installation – horizontal configured closed-loop systems
Installation – open ground water systems
Installation – surface water systems
Installation – standing column well systems
Installation – direct expansion systems
Current Courses
Accredited Installer
Accredited Installer On-Line
Certified Geo Design
Certified Geo Inspector
Certified Residential Design
Train-the-Trainer
A “niche” of market opportunity
related to improving the effectiveness of training by
strengthening the skills of the trainer (not limited to
IGSHPA trainers or instructors).

5. CSA/ANSI/IGSHPA Standards “Categories” of Content
“Generic” applications for the design and installation of ground source heat pump systems
DESIGN & INSTALLATION
INSTALLATION
Design & Installation of ground source heat pump systems for COMMERCIAL & INSTITUTIONAL BUILDINGS
Design & Installation of ground source heat pump systems for RESIDENTIAL & OTHER SMALL BUILDINGS
Installation of VERTICAL CONFIGURED CLOSED-LOOP ground source heat pump systems
Installation of OPEN GROUND WATER heat pump systems
Installation of STANDING COLUMN WELL heat pump systems
Installation of HORIZONTAL CONFIGURED CLOSED-LOOP ground source heat pump systems
Installation of SURFACE WATER (including submerged exchangers) heat pump systems
Installation of DIRECT EXPANSION heat pump systems

6. The Trainer’s Edge Sharpening skills for delivery of quality training
This 12 Hour Course is designed to increase knowledge, experience and skill development for individuals who design, development, deliver, and evaluate training programs and courses that involve adult learners.
The Course includes instruction, “hands-on” practice, and coaching. Participants will have opportunity to design, develop, deliver, and evaluate a short training course relevant to their “real world” work.
Course Topics:
Adult Learning Principles
Course Design & Development
Presentation Skills
Design and Use of Effective Training Aids
Evaluation of Training Activity
Ideas for Encouraging Trainee Participation
Tips for Optimizing Return on Investment of Training Activity
Course Schedule:
Day 1…8 hours
Day 2…4 hours (participant exercises and application)
Course Cost: $1,200 per participant
Course Instructor/Coach: John Dolezal