1. Enterprise Mobility Services
What’s Covered? 1

2. Cost to repair or replace this?
£0 – No Repair cost
Under Gold Service Cover

3. A Global Support organisation
Enterprise Mobility Business Headquarters
Holtsville, NY
EMEA Headquarters
Basingstoke, UK
Wireless LAN
San Jose, CA
RFID
Rockville, MD
European Service Center
Brno, Czech Republic
APAC Headquarters
Singapore
Distribution Center
McAllen, TX
U.S. Service Center
El Paso/Juarez, TX
Manufacturing Center
Reynosa, Mexico
Motorola can offer Service Support in over 60 countries, working with Value Added partners - AchieveTech Solutions Ltd trading as Achievetec

4. Some of Motorola’s Service Customers
Return

5. Motorola’s State of the Art repair facility
Customers can visit the repair centre in Brno, Czech Republic
Customers can visit the Service Logistics Centre in Basingstoke, UK
Total capacity potential: 150,000 repairs per month
ISO9001-certified
30,000+ repairs per month for over 150 products

6. What is “Comprehensive Coverage”?
Comprehensive Coverage extends normal wear and tear coverage by including accidental breakage during normal use of an eligible device for items such as:
Damaged housings
Cracked or broken displays
Cracked or broken touch screen/digitizers
Cracked or missing keyboards/keypads
Missing or broken triggers
Cracked or damaged exit windows

7. What is covered? Comprehensive - including damage coverage
Priority response + escalation
Normal wear and tear covered including “cosmetic” fixes
Refurbishment – not just repair
Pro-active replacement of components
Engineering Changes automatically applied
It’s the only way to maintain your product to the original quality
Reduced and controls Total Cost of Ownership
PEACE OF MIND

8. Warranty versus Service From the Start
10-20 day turnaround time
Basic phone support as available
Manufacturing defects only
Customer pays all shipping
Repair of defects only
No software updates
Service From the Start Contract
Much Faster turnaround –next day buffer stock for Gold + Fastrack option.
Priority response + escalation & repair for Bronze (3 days ex shipping) Comprehensive cover - Damages + Normal wear and tear covered
Covers “cosmetic” fixes
Refurbishment – not just repair
Teradyne® PCB analysis equipment stress-tests components with pro-active replacement of those likely to fail
Engineering Changes (ECNs) automatically applied – keeping your product up-to-date
Only way to maintain original product quality and great value when purchased with hardware