1. Proper Etiquette and Behavior

2. Good Manners and Etiquette
Difference:
Good manners are rules for common actions of courtesy and politeness.
Etiquette describes the use of proper customs in social and business life; these may change over time

3. General Manners Be considerate of others show respect use “excuse me”
listen to people before making suggestions
be patient
Offer assistance
compliment good work
learn, remember and use people’s names
be courteous, kind, polite, and fair

4. General Etiquette Personal Manners When Meeting New Friends
Telephone Courtesy
Personal Relations
Table Manners

5. Personal Manners When Meeting New Friends
DO NOT
use “knuckle-buster” or “dead fish” handshakes
do all the talking
use foul language
try to always be funny and the center of attention
say bad things about others DO
Smile
Firm handshake
stand for a lady
repeat a new name
use “you” more than “I”
introduce new friends to others

6. Telephone Courtesy “Hello, this is ________ speaking. May I help you?”
Stay away from negative comments.
“May I ask who’s calling?”
When taking a message, include the date and time of call, caller’s name and telephone number.

7. Personal Relations Important to the success of anything.
First look at yourself
Attitude is one’s outlook on life, may be positive or negative.
Should try to maintain a positive attitude

8. Reasons to have a positive attitude
The future depends largely on the opinion of others.
More motivating and makes one more energetic, productive, and alert.
More pleasant to be around.
Effect co-workers
Builds self-confidence