1. Etiquette for the World of Business

2. Unit Description
Why do we need to learn etiquette? Due to the progress made in world-wide communications, it is imperative that all people know and adhere to a universally proper etiquette in order to communicate effectively within the international community. This unit introduces you to the rules of etiquette in verbal, written, and applied communications in preparation for entry into the workforce and/ or university arenas.

3. History of Etiquette Manners Begin at Home The Basics Adults
Sticky Situations
Table Manners
Frequently Asked Questions

4. Getting a Job Manners Begin at Home Finding the Right Job Resumes
Letters of Application/Cover Letters
Professional Business Attire
Job Interviews
Thank You Letters

5. Office Etiquette Co-Workers Superiors Visitors Doors Elevators Smoking
Electronic Etiquette

6. Introductions Introducing Others Introducing Yourself
Responding to Introductions
Greetings
Standing Up
Shaking Hands
Hugs and Kisses
Name Game
Coming Up Blank
Titles

7. Business Meals Dress Invitations Timing Arrival Seating Napkins Drinks
Ordering
Damage Control
Finishing Touches
Paying Up
Taking Leave