2. Developing NG9-1-1 PSAP System Standards
Michael Smith
Rick Blackwell, ENP

3. What We’ll Cover What is the NG9-1-1 PSAP Standard?
What are the goals of the NG9-1-1 PSAP standard?
How will an NG9-1-1 PSAP differ from today’s PSAP?
What is the current status of the NG9-1-1 PSAP standard?
How you can help to develop the standard

4. NGCS / PSAP Interfaces
Call Handling and other supporting functionality (HELD, Additional Data, PSAP Call Control, etc.)
Agency Locator
Use of Queue, Element, and Service State
Use of Discrepancy Reporting
Mapping Database
Logging Service and LogEvent Replicator
Incident Data Exchange with outside entities

5. NG9-1-1 PSAP Interfaces Call Handling (internal functions)
Incident Record Handling and internal Incident Data Exchange
Dispatch
RMS
MIS
RoIP

6. NG9-1-1 PSAP Interfaces (cont.)
Management Console
Interactive Media Response
System Alarms
Collaboration
Agency BCF (if present)

7. NG9-1-1 PSAP Interfaces (cont.)
Admin PBX
LPG use by a legacy PSAP
Outgoing Alerts
JMS, Court and other management systems
Radio over IP Interface
Responder Data Services

8. Functional Elements
What is an FE?
It does something, and it has interfaces
Why we define FEs and not full systems
Let’s focus on a few important PSAP FEs…

9. Call Handling Interface to Admin PBX
Must be able to transfer calls both ways
How do you promote an Admin call to an Emergency Call?
Let’s make a list…

10. What you do to promote a call to Emergency status:
Switch to Word

11. Agent States from STA-010 Name Description LoggedOut
Not currently logged in to the queue
Break
Not at the console and unavailable to take a call
Waiting
Not engaged
Active
On a call
Hold
On a call, have the call on hold
Reserved
Temporarily being alerted to receive a specific call, not ready to take another. Will transition to Active when call is answered.

12. Agent States Proposal
Three types of state information:
ACD state – availability for being offered a call; if unavailable, why
Presence state – the agent’s basic presence status
Telephony state – the agent’s telephony state

13. Discussion of Agent States:
Switch to Word

14. Radio over IP (RoIP)
Need a standardized radio recording interface
Need to support remote dispatch
Basically, we need an RoIP gateway

15. RoIP Gateways
There are many out there
We’d need them to add the standard recording interface…
…and the standard remote console interface

16. Recording Interface
We use siprec to record everything else
Why shouldn’t that be the RoIP recording interface?
It supports metadata
The recorder needs a way to register interest in resources
And a way to query for capabilities

17. Remote Console Interface
Probably just for use in rare situations
Would have to support a basic subset of Console functions
Would the CSSI functions be enough?
What is the status of “patch” support in CSSI?

18. What’s Next?
A call to action
Get involved at

19. NG9-1-1 PSAP Standards
Final Questions?

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