1. Resources: How to know what you don’t know
Danchees “D” Ingram Tarrant County College

2. Agenda
Why this topic?
Resources
Web
Trainings & Conferences
Human

3. How do you know what you don’t know?

4. How do you find what you don’t know?

5. Types of Resources Where can you go to find information? Web Training
Conferences
Human

6. Web Resources
Information for Financial Aid Professionals (IFAP) (
Financial Aid Handbook
SAR Comment Codes: Info about C-flags & how to resolve them
Worksheets: EFC calculations, R2T4 & verification
Dear Colleague Letters (DCL): Subject-specific clarification (i.e. 150% Direct Subsidized Loan Limit)
FSA Coach
Free Application for Federal Student Aid (FAFSA)

7. Web Resources FAA Access to CPS online www.faaaccess.ed.gov
Every student ISIR transaction & correction
Dependency overrides
National Student Loan Data System (NSLDS)
Student access and professional access
Student federal loan and grant Information
Common Origination & Disbursement (COD)
Pell LEU
Award origination and disbursement data

8. Web Resources Federal Student Aid (www.studentaid.ed.gov)
Available to provide to students & parents
Topics include: Prepare for College, Types of Aid, Who Gets Aid, FAFSA: Applying for Aid, How to Repay Your Loans
FSA Publications (
Paper FAFSA
Direct Loan handouts
College Preparation Checklist (community outreach)

9. Web Resources Texas Higher Education Coordinating Board
State laws
Data resources (enrollment #’s, institution lists, etc.)
Exemptions & Waivers
Grants, Scholarships & Work Study
Loans & Repayment Programs
College Access Loan (CAL): Interest rates & application
Texas Armed Services Scholarship Program
Texas B-On-Time Loan (BOT): Forgiveness requirements

10. Trainings & Conferences
Texas Association of Student Financial Aid Administrators
Annual Conference
New Aid Officer’s Workshop
ABC Workshop
Counselor Training
Texas Regional Training
Mentor/ Protégé Program
SWASFAA
NASFAA TG

11. Human Resources
Networking
Cross Training
Shadowing
Mentoring

12. Human Resources Cross Training
Students think of FA offices as a collective, not by job function
Knowing enough to talk about each area can decrease repeat traffic or wait times
Increases customer satisfaction
Versatility can lead to broader knowledge base

13. Human Resources Shadowing Helpful to know how other offices operate
Identify ways to streamline processes
Coordinate timing of events
Simplify student processes
Identify overlapping duties
Increase connection between departments
Leads to greater customer
satisfaction

14. Human Resources Mentoring Look out for mentoring opportunities
Value as both a mentee and mentor
Promotes knowledge-sharing
Provides a sounding board for specific issues not addressed in regulations
Ex: TASFAA mentor program

15. Who is the best and most important human resource?

16. Beware of Burnout Burnout is a state of exhaustion1
Emotional
Mental
Physical
Caused by extreme and persistent stress1
Symptoms1
Lack of energy, patience, motivation or satisfaction
Disturbed sleep patterns
Feeling cynical or critical at work

17. Beating Burnout: Stress Management
Take the time!
Identify what relieves your stress
Build stress relief into your day
Set boundaries1
Saying “no” can be hard
Preserves energy for future use
Reach out to support systems

18. Questions?

19. Contact Information
Danchees Ingram
Financial Aid Specialist
Tarrant County College

20. References
Smith, M., Segal, J. & Segal, R. (2015). Preventing burnout: Signs, causes and coping strategies. Retrieved from enting-burnout.htm 9/25/15.