1. Chapter 1 Communication Overview
Introduction to Communications Applications

2. “Few things can help an individual more than to place responsibility on him, and to let him know that you trust him." -Booker T. Washington

3. Building Responsibility
Build responsible communication skills by using ethical, clear messages
Both verbal and non-verbal communications have impact

4. "Ethics: A person's sense of right and wrong."
What are Ethics?
"Ethics: A person's sense of right and wrong."

5. The Foundation for Good Communication - Values
Three essential elements
Good, ethical person
Communicate
constructively
Care about your audience

6. Major Parts of Communication Process
The four major parts of communication are:
Sender
Message
Receiver
Feedback

7. The Communication Model
Sender (transmits message)
Message (words, body language and symbols that convey an ideas)
Receiver (interprets message)
transmits feedback through words, body language and symbols

8. Communication Model Context Context Physical environment
FEEDBACK
Facial expressions, eye contact,
Body language, questions
Context
Physical environment
Climate
Context
Physical environment
Climate
MESSAGE
Word, tone, gestures,
Facial Expressions

9. What are Responsibilities of the Sender?
Think before you speak
Articulate your words
Watch the receiver

10. What are Responsibilities of the Receiver?
Ask questions
Learn about issues and people
Relate to their background

11. Barriers to Communication
A responsible communicator works to eliminate barriers or road blocks A C E E S
Attitudinal
Cultural
Educational
Environmental
Social

12. Stereotyping Stereotyping
Labeling people based on their group and a preconceived idea

13. Non-Verbal Communication
Body Language
Facial Expressions
Symbols

14. A symbol is anything that stands for an idea.
Possessions
Clothing
Signs
Gestures
Common = goodbye, hello, no, yes, I don’t know, peace
–4 U

15. Forms of Communication
Conversation with yourself = Intrapersonal
One-on-one communication = Interpersonal
Communicating with more than one = Group

16. Forms of Communication
Television, Internet, radio = mass media
Art of studying public speaking = rhetoric or oratory
Another name for a speaker = orator

17. Aristotle’s Three Types of Appeals
Logical appeal = sequence in organization and analysis
Emotional appeal = strikes a chord
Ethical appeal = natural honesty
Where might you find each kind?