1. Atuahene, B.T | Baiden, B.K | Agyekum, K
FACTORS AFFECTING CLIENT – CONTRACTOR RELATIONSHIP IN THE GHANAIAN CONSTRUCTION INDUSTRY
Presenter
Kofi Agyekum
Atuahene, B.T | Baiden, B.K | Agyekum, K

2. Presentation Outline
Introduction
Methodology
Findings
Conclusions

3. Introduction

4. These hotspots has led to: Conflicts Project Abandonment
Aim of Study
These hotspots has led to:
Conflicts
Project Abandonment
Inability to achieve project deliverables, etc
(Ying et al., 2014)
As a result, relationship has become essential in the business environment of which the construction industry is not an exception
A contractual and a working relationship exist between the client and the contractor
(Pala et al., 2014)
Unfortunately, both form of relationships in the construction industry have been aggressive between clients and contractors
Projects involve many stakeholders. However, most of the projects involve the client and contractor
The study identifies factors central to relationship building between client and contractors in the Ghanaian Construction Industry
Projects involve many stakeholders however, most of the projects involve the client and contractor:
There is a contractual relationship between the client and the contractor.
There is a working relationship between the client and the contractor (Pala et al., 2014)
Unfortunately, both form of relationships in the construction industry have been aggressive between clients and contractors. These hotspots has led to:
Conflicts
Project Abandonment
Inability to achieve project deliverables, etc (Ying et al., 2014)
As a result of that, relationship has become essential in the business environment of which the construction industry is not an exception.

5. Methodology

6. 1
Fourteen (14) factors were identified from the literature search
One hundred and forty-five (145) contractors were conveniently sampled 2 3
The study used a quantitative research strategy through closed ended questionnaire survey 4
Descriptive, mean score ranking and Relative Importance Index was used

7. Data Analysis

8. Findings

9. FACTORS AFFECTING CLIENT – CONTRACTOR RELATIONSHIPS
Relationship Factors
RII
Mean
Std. Dev.
Ranking
Professionalism from both parties
85.59
4.2797
1.0441
1st
Client and contractor satisfaction 84
4.2
0.8866
2nd
Effective comm. between parties
82.07
4.1034
1.0255
3rd
Commitment from both parties
81.79
4.09
1.0535
4th
Trustworthiness
80.28
4.0138
1.1055
6th
Importance of the project
80.55
4.0276
0.9926
5th
Conformance from both parties
80.14
4.0069
1.0411
7th
FACTORS AFFECTING CLIENT – CONTRACTOR RELATIONSHIPS
Fairness from both parties
78.76
3.9379
0.9518
8th
Good health and safety practice
76.55
3.8276
1.2153
9th
Contract development
74.21
3.7103
1.0796
10th
Adaptation to change
71.59
3.5793
1.0971
11th
Flexibility in the terms of contract
70.42
3.5211
1.1091
12th
Interdependence
66.21
3.3103
1.077
13th
Common goal
65.24
3.2621
1.0867
14th

10. It behoves on parties to observe the identified factors in order to mitigate and subdue the aggressive nature of the construction industry
Highly significant factors for a healthy client – contractor relationship 1 5
Professionalism
Importance of the project 2 6
Satisfactions
Trustworthiness 3
Effective communications 7
Conformance from both parties
It behoves on parties to observe the identified factors in order to mitigate and subdue the aggressive nature of the construction industry. 4
Commitment

11. Conclusion 10

12. It is recommended that:
Policies of construction institutions should also focus on relationship management of clients 1
Clients should adopt innovative procurement route which encourages relationship building for projects 2 11

13. End of presentation
Thank you