1. Building the Pyramid of Organizational Excellence for the 21st Century
Created, Developed and Presented by
Murad Salman Mirza
Senior Vice President
(Client Advocacy & Organizational Effectiveness)
APAC & EMEA Regions

2. Table of Contents Objective Introduction The Organic Side
The Inorganic Side
Key Elements of the Organic Side
Key Elements of the Inorganic Side
Pyramid of Organizational Excellence for the 21st Century
An overview of the Pyramid of Organizational Excellence for the 21st Century
Conclusion

3. Objective
This presentation illustrates a path to achieving organizational excellence in the 21st century through the systematic integration of the Organic and Inorganic sides within a corporate entity

4. Introduction
Organizations are a complex mix of various interactive elements that are both organic and inorganic in nature. Most leaders struggle to find an optimum balance between the two key facets due to the inevitable presence of various controllable/uncontrollable factors and are generally resigned to leaning more towards one than the other as they try to stamp their influence and build an enduring legacy within the organizations. Consequently, achieving excellence in today’s hypercompetitive world has become a daunting task that has consistently sullied pristine reputations and shortened promising careers. Therefore, new approaches are needed to overcome the challenges of the 21st century and the following presentation provides a thought provoking perspective in the respective context…

5. The Organic Side
This refers to the collection of significant elements that infuse a vibrant spirit within an organization. It is how an organization assumes humanistic characteristics and becomes an embodiment of a soulful presence. Such aspects include:
Ingrained core values
Effervescent organizational culture
Rousing vision and mission
Propensity for introspection and change
Discernible embrace of diversity and inclusion practices
Unfettered dispensation of Organizational Justice*
Competent, motivated & engaged workforce
Unflinching dedication to Triple Bottom Line (TBL)** * **

6. The Inorganic Side
This refers to the collection of significant elements that reinforce the foundations of various functions within an organization. It is how an organization operates in a regimented manner. Such aspects include:
Robust management systems
Streamlined business processes
Rationalized procedures and policies
Optimized technological interventions
Responsiveness to competitive pressures
Proliferation of organizational discipline
Knowledge accumulation & preservation

7. Pyramid of Organizational Excellence for the 21st Century
Organizational Competitiveness
Organizational Alignment
Organizational Agility
Organizational Preparedness
Organizational Focus
Organizational Knowledge
Organizational Sensitivity
Organizational Experience
Organizational Behavior
Organizational Discipline
Organizational Efficiency
Organizational Cognizance
Organizational Competence
Organizational Culture
Systems
Technology
Environment
Talent
Values
The Inorganic Side
The Organic Side

8. An overview of the Pyramid of Organizational Excellence for the 21st Century (Cont…)
The foundations of the pyramid are defined by five pillars, i.e.:
Systems
Focused on seamless integration of strategy & business processes
Technology
Focused on efficient running of operations
Environment
Focused on risk management of internal & external influences on strategy, business processes & operations
Talent
Focused on key areas pertaining to talent management
Values
Focused on inculcating a cohesive culture

9. An overview of the Pyramid of Organizational Excellence for the 21st Century (Cont…)
The five pillars give significant rise to the following:
Systems – Organizational Discipline
Technology – Organization Efficiency
Environment – Organizational Cognizance
Talent – Organizational Competence
Values – Organizational Culture
Consequently, the following key synergies take place:
Organizational Discipline and Organizational Efficiency pool together to provide a boost to Organizational Knowledge
Organizational Efficiency and Organizational Cognizance pool together to provide a boost to Organizational Sensitivity
Organizational Cognizance and Organizational Competence pool together to provide a boost to Organizational Experience
Organizational Competence and Organizational Culture pool together to provide a boost to Organizational Behavior

10. An overview of the Pyramid of Organizational Excellence for the 21st Century (Cont…)
Subsequently, the following key synergies take place:
Organizational Knowledge and Organizational Sensitivity pool together to provide a boost to Organizational Agility
Organizational Sensitivity and Organizational Experience pool together to provide a boost to Organizational Preparedness
Organizational Experience and Organizational Behavior pool together to provide a boost to Organizational Focus
As a result, the following key synergies take place:
Organizational Agility and Organizational Preparedness pool together to provide a boost to Organizational Competitiveness
Organizational Preparedness and Organizational Focus pool together to provide a boost to Organizational Alignment
Ultimately, Organizational Competitiveness and Organizational Alignment pool together to achieve Organizational Excellence

11. Conclusion
This presentation is primarily a thought provoking endeavor that can be used as the basis of an actionable guide for realizing organizational excellence in the 21st century. It appreciates the fact that there are no clear boundaries between the Organic and Inorganic sides of an organization. It also discounts the interactions that occur between various elements of the pyramid, apart from the five pillars, that are not shown juxtaposed to each other. The academicians and fellow practitioners are invited to take the baton and move it further…