1. CIO Forum Briefing 3rd November, 2015
The National ICT Company of Trinidad and Tobago The Provision of Enterprise Endpoint Protection for The Government of the Republic of Trinidad and Tobago (GoRTT)
CIO Forum Briefing
3rd November, 2015

2. Human Centric Innovation
“Our vision is for a new type of society in Trinidad and Tobago where people’s lives are enriched by ICT and innovation is everywhere, delivering new business and social value. Fujitsu calls this a Human Centric Intelligent Society. Getting there is our goal”

3. Purpose, Scope & Deliverables
Provision of Symantec Endpoint Security Protection for GoRTT for the period October 2nd, 2015 to October 1st, 2016
Desktop Software Licensing
Server Licensing
Support and Maintenance
Service Reporting
Health Checks
The service delivery approach is designed to ensure that GoRTT stakeholders receive the maximum benefits for their technology investment and an improved experience

4. Total Call Management (TCM) Team Contracts Management Team
Service Delivery Team
IGovTT Service Management
Jean Paul Dookie
EVP Government Business
Tony Ramgoolam
Service Delivery Manager
Lorraine Arthur
Senior Client Executive
Total Call Management (TCM) Team
Symantec
Engineering Team
Contracts Management Team
Symantec Essential and Business Critical Services

5. Service Process

6. Health Checks
Health Checks will be performed across 155 GoRTT designated Sites
Two Health Checks to be scheduled over contract duration
Health Check Report to be generated per site including the following;
Patch Levels, Engine Versions, Threat Status
Last time updates and connections were established
Compliance against policy where applicable
Recommendations and remedial actions to mitigate
further risks
Requires GoRTT access approval:
Physical access to site where required
Remote access or physical access to Management Server at sites

7. Reports Incident Reports Incident Call Reports
The following reports will be provided to assist with service delivery management:
Incident Reports
Incident Call Reports
Health Check Reports per site

8. Service Assurance
End to End ICT Managed Service Delivery and Multivendor Enterprise Support Expertise
Most mature ITIL aligned Enterprise
Operations Centre- support delivered
by skilled and experienced nationals
We are the only local ICT operations to have combined certifications for the following global standards; ISO27001, SOC2, Tier III Uptime Certified DC, and ITIL.

9. Questions?

10. FUJITSU EYES ONLY