1. Unit 11 Communication & Collaboration
Living Online
Unit 11
Communication & Collaboration

2. Objectives Identify different communication methods
Identify advantages of electronic communication
Identify common problems with electronic communication
Identify elements of professional electronic communication
Identify appropriate use of attachments
Identify issues with unsolicited
Describe how to control unsolicited
Identify procedures for safe electronic communication

3. Communication Methods
Need real-time?
Use IM
Need a paper trail?
Use
Most widely used
Distance Learning?
Video Conference
Other
Blog, message board

4. Advantages of Electronic Communication
Speed
Low cost/free
Access from various devices, cell or computer
Forwarding of messages can be done
Collaborative
Share documents
You can keep track of sites visited
Stored on your computer (on next slide)
One to one popular:

5. Viewing Browser History
Favorites Center
Options:
By site
By date
By most visited
Search

6. Problems with Electronic Communication: Email Issues
Attachments
Size may be too big/too many
Virus
Blocked by program
Delivery Failure
Bounced
Mistyped address
Virus detected/spam filter
You’ve been blocked by receiver
Their mailbox is full

7. Problems with Electronic Communication: Paper Trail
Written record or history
Can be used in legal cases
You may need proof
can provide that
IM, phone/online conferences can’t

8. Problems with Electronic Communication: Hasty Responses
Say something you wish you could take back
You get an that makes you angry
Discuss with someone/calm down
Write & leave out To: address until sure
Save as draft & wait a day
Reply, Reply All
Proper spelling & grammar

9. Email Ettiquete Include a subject Try to keep to 1 subject
Brief yet descriptive enough
Try to keep to 1 subject
Keep message short
Avoid ALL CAPS!
Limit jokes, symbols :-o
Proofread before sending
Double check the addresses
DON’T EMBARRASS YOURSELF!
sent through company is NOT private

10. Which is Best?

11. Unwanted
Spam
Unsolicited ads
Don’t reply to junk s
Typically, an message is sent to multiple recipients who did not ask to receive it.
messages are not considered spam if a user has signed up to receive them.

12. Spam Facts- FYI Estimated 80% of email is spam
An spam is sent to 600 addresses
First large-scale spam sent to newsgroups, reaching millions of people.
billion per day
billion per day
2010- Spam is 92% of sent

13. Spam Be careful giving out your email Check privacy statements
Do not publish it online
Check privacy statements
They may share your address
DO NOT reply to junk mails
They’ll know they have a valid address
You’ll get more junk!
Use the junk filter

14. Phishing Steals your personal info Spoofed sites & emails
s that appear to come from original source
Asks you to change password
Link takes you to copied site
User collects your info

15. Spam vs. Phishing How does it arrive? How does it make its offer?
Spam: Sneaks in the back door
Phishing: Walks in the front door
How does it make its offer?
Spam: Looks bad, seems far-fetched
Phishing: Looks plausible, seems credible
What is it trying to do?
Spam: Tries to sell you something
Phishing: Tries to steal something from you

16. Review What’s worse, spam or phishing? Let’s Play
Phishing Scams- Avoid the Bait
Spam Scam Slam
Follywood Squares
Phishing IQ Test

17. Viruses Program written to cause disruption
Attached to a file or
Spreads
Worm- copies itself across network & slows it down
Time Bomb- damage at certain time/date
Trojan Horse- looks like something good, but isn’t
Protect with Antivirus software
Update regularly
Be careful opening s
Scan attachments first

18. Safe Guidelines Virus program scan all emails (in & out)
Virus program subscription
Schedule scan
Review s & IMs before sending
ISP can filter s as well
Understand netiquette & company rules
Encrypt s with private info
Save & backup your s
Remember the “paper trail”
Follow laws

19. Review T or F. Email paper trails cannot be used as legal documents.
Junk is also called _______.
______ refers o good manners when communicating electronically.
______ tries to get/steal your private info.
______ is just annoying!

20. Unit 11 Communication & Collaboration
Living Online
Unit 11
Communication & Collaboration