1. Super Charge Your Business with Sunshine Rewards and SmartStart
Hannah Pavick

2. What Is Your Inspiration?
What ignites you to share Natures Sunshine with others?
How do you motivate your clients/customers?
How do you inspire your business builders?

3. Be the Inspiration As leaders we inspire others by:
Being aware of programs that benefit our members
Knowing and utilizing the programs that provide the best options for new/seasoned Members

4. Inspiration by Example
Share examples and successes with your group.
Be as confident in your experiences with NSP programs, promotions, and opportunity, as you are in it’s products.
Listen for opportunities to match NSP programs with your group member and Manager needs.
Example: the Carol Tisza’s story

5. Sponsoring to Inspire a Purpose
SmartStart

6. Did You Know…?
Your time and efforts for helping new members is rewarded with special sponsoring bonuses?
SmartStart sign ups of QV qualify you for:
A 30-40% bonus
Weekly pay: Place the order by Tuesday and be paid on Friday
Bonuses from your business builders
10% to the 1st up-line manager
5% to the next two managers above.

7. The Best Part Is…. You help choose the products in a SmartStart order!
Any product can be part of the Smart Start order

8. SmartStart Bonuses
SmartStart bonuses are paid on the first 300 QV points on a qualified sign-up
A SmartStart order can be more than 300QV
Any QV points above 300 will be calculated based on normal compensation plan rules

9. How SmartStart Works….
When your member places a 100+ order and your qualification order is placed:

10. Qualifying for SmartStart Bonuses
To qualify for a SmartStart Bonus:
The finder/sponsor must have at least 100 personal QV points.
Without the QV the payout for this sign-up order is paid according to the normal compensation plan
HINT: Busy Managers: Sign up for Sunshine Rewards to receive your order on the 1st of every month! Or set up a reminder to place your order before you sign up a new member!!!
Teach your business builders to do the same!!
Example: order x 30% = lost!

11. SmartStart Benefits Use SmartStart and…
Earn a maximum of $90.00-$ in bonuses
3 new sign ups at each (at 40%) = an extra $ a month
$60.00 for up line manager (40%)
Teach your business builders earn more and receive it quickly!
Educational classes/Home Events
2 per month w/ 3 SmartStart orders per class of QV = $ in bonus pay
One on one meetings
Help your members pay for their supplements
Who needs to know about this?

12. Time To Make a Change…?
“The greatest of all insights is we cannot be tomorrow what we do not do today. That is why today matters”
John Maxwell “Today Matters”

13. Inspiring Results with Participation
Sunshine Rewards

14. Sunshine Rewards Adds value to your customer instantly
Is the premier way for new Member to join NSP
Free Shipping, Free Product, Every Month!

15. Why Sunshine Rewards? Criteria considered for Sunshine Rewards:
Incentive to stay on the supplement program and get results!
Consultants need flexibility with a Loyalty Rewards Program
Adjustable order
Not tied to the same order each month
Adjustable ship date
Shipping costs are always a concern
It takes time to build a habit

16. Easy to Do… Create an order with a minimum of 100 QV
Choose your ship date
1st-25th of each month
Use a credit card for payment
Sunshine Rewards sends out an reminder one week before the next shipment

17. Sunshine Rewards No shipping charges
(with a 3 month commitment)
Earn Sunshine Points for each monthly order
(points are calculated from the QV of each order)
Redeem the points
On the next order for additional product
Save points for a big ticket item
Make sure to keep it at 100 QV to qualify

18. Benefits For Clients!
It is savings, savings, savings for our clientele!
Shipping per year at:
11.00 =
13.50 =
16.00=
After 9 months a order with a 25% product credit results in a $50.00 free products!
Client saves per year plus shipping!

19. The Impact
Members are very motivated to receive their 25% product credit and they love free shipping!
Many people are enjoying 25% free product credit
Consistent monthly orders
No need for a monthly consult to stay on track
Growth and stability for you

20. The Impact How does this help your business? Client loyalty
Clients want to earn 25% product credit
Stops the sporadic orders
Have supplements to take when a consult is missed
Clients come in for follow up appointments
Want to update their orders
Less appointments cancelled/more reschedules
Adjust order between consults
They call to keep their orders updated
Maintenance
Sunshine Rewards keeps them connected to NSP for the long term.

21. Is This Working? Before Sunshine Rewards
New member retention at Natures Sunshine was:
Month % of the people order
Month 2- 18% reorder
Month 3- 12% reorder
Month 4- 6% reorder
If it takes 90 days to build better health, are we truly helping our members with a drop rate like this?
How are we helping our businesses grow with retention rates like this?

22. Without Sunshine Rewards

23. Sunshine Rewards New Members

24. Did You Know? Before Sunshine Rewards:
Average sign-up orders were $ per year
Sunshine Rewards customers buy at least $ per year
What does this mean for you?
Your have an increase of 6x more

25. Sunshine Rewards Existing Members

26. Follow Up Is Key! Seasoned members love SR Most everyone joins
They love the savings!
Follow up is very important!
3 seasoned members joined on their own
Did not understand the program
Were not consistent with ordering
They dropped off
By following up several members stayed on the program
More about follow up later…

27. The Value of a Client Lets focus on the value of one client
Value of a client is $$$ per month
Client falls away = loss of $$$ x 12 months
What does that add up to in 5 years?
Committed clients build a strong business
A client committed to taking health supplements long term will benefit from better health

28. Make It Work for You! Identify your core values
Know how to share Sunshine Rewards
Serve your clients well
Follow up, follow up, follow up!

29. Carol Tisza’s Success Her business is solid and growing Why…?
She used what she learned at Leaders Conference
Use Sunshine Rewards
Connect well and hand hold for a bit
Follow up!
Carol says,
“Why would you not take care of clients you already have rather than expending the time to find someone new? Follow up care of a new client is key!!”

30. Know Your Core Values!
I have a compelling need to help as many people as I can…
I want to create value for people, if they want or need my help
Seek to serve, how can bring the best value to my clients?
What will INSPIRE them to stay on course to a healthy life style?
Sunshine Rewards is the perfect solution
I shared Sunshine Rewards with most of my clients
Now they are reaping the rewards!

31. How to Share Sunshine Rewards
Your new client may not feel well
How do they process information
Auditory
Learn by doing
Learn by seeing
Show them the brochure
Give them a brochure or print out on the program
You cannot predict the reasons why someone may join SR

32. Your New NSP Member Know and understand your new member
Offering Sunshine Rewards on the first consult may be too much
Make sure SR does not overwhelm them
They are still developing trust:
In you
In the products
May want to try out the supplements first
Consider waiting a month or two
Follow up well
Check in about the rewards program at their next appointment.
On the flip side:
Saving money may be valuable to a new client.
How do you know if they are ready?

33. Who You Are Working With?
Different personality styles to consider
Doers
Get it done now, bottom line people
Quick decisions once they feel they get it
Talkers
Out going, friendly
Buy from people they like, need to be listened to, not necessarily like to listen to you…
Controllers
Logical, unemotional, want facts and accurate information
Not swayed by enthusiasm
Make decisions after weighing all information
Supporter
Easy going, want to go slow and gather information
Detailed minded don’t make quick decisions
Ron Wellingham: Inner Game of Selling

34. Ready for Sunshine Rewards?
“Many of my clients are earning free shipping and free product credit by using the Sunshine rewards program. They love the savings.
In the first 3 months you receive 10% of your purchase in free product credit, the second three months 15%, the third 3 months you get 20% and you cap out in 10 months at 25%.
In 10 months, when you order qualification points you will get $25.00 in free product credit and you get free shipping! That is a savings of about $36.00 or more on and approximately $61.00 on a 200 point order.”
If they give you a look that says “I am done” then say the following: “If this is a bit too much right now, I can remind you of these savings later on”

35. “Not Yet” Body Language
What does “I am done”, look like?
While you are talking they shift away from you
They glance elsewhere
They check out mentally
They glance at the clock etc.
It is important to be aware subtle body language shifts
Remember personality styles

36. If Interested ….
“All you have to do is set up an order with qualification points each month. The best part is you can adjust your monthly order and ship date anytime so you are not tied into ordering a specific supplement or shipping on a specific date.
If you have some products left or need more than you expected go on line or call order entry before your ship date and adjust your order.
As long as your order ships each month your point percentage goes up. I can easily help you set this up. What do you think?”

37. If Not Ready To Decide.. Wait a couple of appointments:
see they are committed
offer it again
“Remember the first time you came in I told you about the Sunshine Rewards program? I told you I would remind you about this because you will save so much money”!
Proceed to go through the previous script

38. Remember Established Clientele
Serve our clients well!
Letting clients know about the Sunshine Rewards Program shows them you are their advocate
Everyone wants to save money as they get healthy!
Sporadic orders become consistent
SR is a great way to bring dropped off clients back
Clients may want to use their points to
Buy the “extras” they cannot afford
Save on current supplement bill
Accumulate points to buy a big item: boomerang, e/o diffuser
They will be grateful that you told them the SR program.
Randy Rowe upset he put it off so long: I told him twice
Sherice

39. Who Needs Sunshine Rewards?
Look at your bonus statement and create lists:
Who needs this now?
Who wants to save money?
Who would appreciate a call?
Who has dropped away ?
Choose to call one or 2 people on your list each day!

40. It Is Easy To Share Savings!
“Nature’s Sunshine has created an amazing program that many people are using to save money on their monthly orders!!
With the orders you place each month you can earn free shipping and receive free product credit by using the Sunshine Rewards program.
In the first 3 months you receive 10% of your purchase in free product credit, the second three months 15%, the third 3 months 20% and you cap out in 10 months at 25%.
In 10 months, for every qualification points you spend you will get in free product credit and you get free shipping! That is a savings of about or more on and about on a 200 order.
The best part is you can adjust your monthly order anytime so you are not tied into ordering a specific supplement and you can adjust your ship date if necessary. I can easily help you set this up. Do you think this might work for you? “(you may want to use the brochure as a visual)

41. Helpful Hints To Remember
If they want to use the program I tell them:
“ To adjust your order go on line or call order entry before your ship date to make the adjustment.
I find it works best to set the ship date for the 25th of each month that way you can go in any time before that and adjust your order and have it shipped that same day if you wish.
Remember to keep your order at 100 qualification points (QV) these points are roughly dollar for dollar and will show up on your order so you can easily track it.”

42. Don’t Forget!
As I help sign them up I tell them, “two things you want to remember…”
If you let the shipment drop you start all over
If you cancel in the first 3 months you will be charged shipping ( this is set up so people will not abuse the program)

43. Don’t Stop Once They Sign Up
Once they join SR your job is not done!
The key to SR success is consistent follow up!
Invest more time on the front end, it is well worth it!
Educate your SR clients
Servicing your client well will increase loyalty to you

44. Who Do You Buy From? Those that follow up Serve me well
Handle my concerns quickly
Let me know about sales
Give me information about the products

45. Where do my Clients go? 1% pass away 3% move away
5% follow a new recommendation
9% find an alternative they perceive is better quality or value
14% are dissatisfied
68% of clients leave business because of… indifference. They take their business elsewhere simply because they do not feel valued!

46. Think About This…. We have competitors!
Do we want to lose clients to lower quality products?
Once we lose a client we can no longer help them.
Sunshine Rewards helps us consistently retain clients
With follow up and the Sunshine Rewards there is no need switch to other brands

47. Serve, Serve, Serve
“I am here to help them; they need and want my help”
Ask, “how can I serve this person”?
Do they have concerns or wants that I can satisfy for them?
Approach people with their needs in mind. Listen.

48. Connect, Connect, Connect
Keep clients informed about:
Additional support supplements, new products
Extra items to purchase with points
Kids Products
Solstic Drink Mix
Protein Shakes
Big ticket items to save points for
Boomerang
Water System
Essential Oil Diffuser
When they are concerned about the price of their order remind them they are working toward the discount of 25%
Offer future maintenance options
They see you as their advocate and remain loyal

49. The Follow Up Plan Discover their needs to effectively serve them:
After their 1st order arrives:
They may have questions
May have a challenge with a supplement and stop them all
Get distracted and don’t start
Call 3 to 4 days after your consult:
Helps them establish a supplement routine
Answer questions they may have
Give inspiration and incentive to stay on supplements

50. Don’t Stop Now! If they stop their program they will likely cancel SR
Their second order: Call 4 days before the ship date
They have received an reminder:
Remind them of their goal to get 25% in free products
Help them choose products for their next order
If they have a lot of product suggest they move their ship date out (they can move it up to the 25th)

51. Tracking Sunshine Rewards
Tracking is vital :
Go to: Downline reports
SR members points are in red
Check to see if their order has shipped
After the 20th check to track shipped orders
Make sure orders are shipped by the 25th
When someone reschedules try to set the new appointment date before the 25th
If not, remind them to order their “usual” supplements before the appointment
Make a call if their order is going to go out and you know they have forgotten to adjust it

52. Track Your SR Members Record their shipment date
For ease encourage members to set their ship date for the 25th
They will adjust their SR order according to their appointment date
Eliminates ship date confusion
Allows client flexibility when scheduling the next appointment

53. Coach Your SR Member Not all clients come in monthly
For 6 week appointments
Set the order for the month, call it in and process to ship that day!
Create the next order RIGHT THEN
Remind your client, once the order is set they must call in the following months order
They can do this right away as long as the first order is processed for shipment
You can do this for them by sending a signed permission slip into NSP order entry
They will receive an reminder
Get organized!
Automate your system

54. At Each Appointment When it comes time to create their order:
Tell your client what their product credit is
When they move to the next % level let them know!
Remind them of how much they will save when they hit the 25% mark.
This keeps them clear about why they want to keep the SR in motion!

55. What Next?
“Life change is the proper measure of whether information makes a difference.”
John Maxwell “Today Matters”

56. Who Can I Inspire? Each day ask yourself:
Tomorrow, who can I INSPIRE to have better quality of life through a consistent supplement program?
Who needs to know about SmartStart?
How are the specific ways I can INSPIRE them towards better health by using Sunshine Rewards?
How will they will feel when I help them?
How I will feel when I help them?