1. David Hong – Director customer +Employee Services
IAAO 2017
David Hong – Director customer +Employee Services

2. The organization behind the acronym
Who is OCAS?
The organization behind the acronym

3. Who We Are 1 2 3 Pathways Technology Collaboration
Get to know us (Again) 1 2 3
Pathways
Technology
Collaboration
We create new pathways and resources for applicants exploring and applying to college.
We deliver first-class data and technology solutions that help raise profiles and drive down costs for the college system.
We’re known for our high- quality, dependable service for applicants, colleges, and clients in the higher education sector.

4. This is how we support the college system
What We Do
This is how we support the college system
270,000 customer interactions via chat, and telephone
5.5 million website visits to ontariocolleges.ca and collegesdelontario.ca
3.5 million program searches in our online program search engine
8.5 million high school grade requests are processed & posted from 72 boards and over 13,000 high schools

5. Rebrand and website redevelopment
The New OCAS
Rebrand and website redevelopment
Clean, Modern Logo
Demonstrating professionalism, creativity, and an eye to the future.
Authentic, Friendly Tone
Mirroring OCAS’ themes of collaboration and support.
Delivered Entirely In-House
Saving upwards of $200,000 in agency and contractor fees.

6. Rebrand and website redevelopment
The New OCAS.ca
Rebrand and website redevelopment
Clear Navigation
Based on user data and customer feedback.
Clear Pathways
For applicants and key stakeholder groups.
‘Connections’ Banner
Showcasing OCAS’ partnerships and support across the college sector.

7. We are proud of our ocas Superheroes
Our People
We are proud of our ocas Superheroes 1
Service-Focused
Providing strategies, design, and operational support to clients across the education sector. 2
Industry Leaders
Sought out for advice and guidance on project management, technology consulting, website services, and service desk management. 3
Relationship Builders
Who believe in the power of collective resources to deliver first- class results. 4
Waterloo Area Top Employer
For two consecutive years, with a reputation for fostering a thriving, healthy, effective organization.

8. Our Project Approach 1 2 3 Simple When Possible Explore When Needed
Results oriented 1 2 3
Simple When Possible
Explore When Needed
Adapt in Implementation
Define goals, establish a core project team, and practice a traditional lifecycle methodology.
Assess the business case and high-level vision / strategy, and define a candidate list of features to drive development.
Take a tightly iterative approach, encouraging feedback and fine- tuning of requirements and code.

9. FOR OURSELVES and for the college system
Our Creative Approach
FOR OURSELVES and for the college system
Look
Collaboratively exploring design schemes and visual goals.
Feel
Establishing a unique voice and tone that will persist across a site.
Flow
Focusing on user experience and pathways to key information.