1. Communication skills

2. Overview What is communication skills? Elements of communication.
Communication process
Types of communication.
Ways to communicati.
Forms of communication.
Communication networks
Importance of communication.
ABC of communication.
7 C’s of communication.
4 S’s of communication.

3. What is communication skills?
Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another.
Communication constitutes Reading, Writing, Speaking & Listening Skills.

4. Communication skills comprises
Writing skills-9%
Listening skills-45%
Speaking skills-30%
Reading skills-16%

5. Elements of communication
Sender
Encoding
Message
Channel / medium
Receiver
Decoding
Noise
Feedback

6. The Communication Process Model

7. Communication channels
Channel choices
In person
Telephone
Written
Third party

8. Types of communication
1. Verbal communication
Oral
Written
2. Non-verbal communication

9. Common ways to communicate
Visual Images
Spoken Word
Written Word
Body Language

10. Forms of communication
General & technical
Formal & Informal
External & Internal
Interpersonal & intrapersonal

11. Communication networks
Vertical network
Upward
Downward
Horizontal network
Diagonal network

12. Hierarchy levels
Downward Comm.
Upward Comm.
Horizontal Comm.

13. Importance of effective communication
Saves time
Coordinating
Collating
Issuing instruction
Improves listening, speaking and writing skills
Convincing
Persuading

14. Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Cultural differences

15. ABC of communication
Accuracy
Brevity
Clarity

16. 7 C’s of communication C’s Relevance Credibility Courtesy Clarity
Correctness
Consistency
Concreteness
Conciseness
Builds trusts
Improves relationships
Makes easy
Builds confidence
Introduces stability
Reinforces confidence
Saves time

17. 4 S’s of communication S’s Relevance Shortness Simplicity Sincerity
Strength
Economizes
Impresses
Convinces
appeals

18. Success for YOU…
…in the new global and diverse workplace requires excellent communication skills!

19. Questions