1. Information Manager ( Planning ) NHS Greater Glasgow & Clyde
John Gomez
Information Manager ( Planning )
NHS Greater Glasgow & Clyde

2. UNSCHEDULED CARE PROGRAMME IN NHSGGC
HUGE IMPROVEMENTS THROUGHOUT THE NHS BOARD IN TERMS OF PROCESSES WITHIN A&E
NHS BOARD MOVED FROM 81% COMPLIANCE IN APRIL 2006 TO 98% IN DECEMBER 2007
USE OF INFORMATION / ANALYSIS PLAYED A BIG PART IN MOVING THINGS FORWARD

3. GAINS IN PERFORMANCE HAVE BEEN ACHIEVED AGAINST UNDERLYING GROWTH TRENDS OF 3-3.5% PER ANNUM ACROSS THE NHS BOARD FOR BOTH NEW A&E ATTENDERS AND EMERGENCY INPATIENT ADMISSIONS
THIS IS NOT SUSTAINABLE IN THE LONG TERM
3.5% GROWTH PER ANNUM IN NHSGGC EQUATES TO AN EXTRA 306 NEW ATTENDERS PER WEEK

4. DRIVE AT NHS BOARD LEVEL TO REFINE INFORMATION TO ALLOW US TO MANAGE SERVICE DEMAND
DEPARTMENTAL / DEMAND PROFILING
SUPPLEMENTING EXISTING ELECTRONIC DATA SYSTEMS

5. NHSGGC A&E SURVEY
PLAN TO CARRY OUT THE SURVEY IN SEPTEMBER / OCTOBER 2009
WILL COVER APPROXIMATELY HALF OF THE DEPARTMENTS IN THE NHS BOARD AREA
SAMPLE SIZE WILL BE 10-12K PATIENTS

6. MAIN OBJECTIVES OF THE A&E SURVEY
To collect an enhanced dataset in terms of patients referral paths and reasons for referral
To identify more accurately the split between “ minor injury “ and “ minor illness “ in each of the departments.
To assess the attitudes of “frequent attenders” ( defined as 10 or more visits in the last year ) to services in A&E and the potential for alternative care pathways
To identify with greater accuracy the proportion of patients where the ingestion of alcohol and / or drugs has played a part in the injury / illness

7. NHSGGC A&E SURVEY - TIMESCALE
FEB – MAR 2009 : FUNDING OBTAINED FROM SCOTTISH
GOVERNMENT TO CARRY OUT THE SURVEY
APR – JULY 2009 : OPERATIONAL PLANNING OF SURVEY
EXERCISE
SEPT – OCT 2009 : SURVEY CARRIED OUT
OCT – DEC 2009 : DATA INPUT OF SURVEY RESULTS
JAN – FEB 2010 : ANALYSIS AND REPORTING OF RESULTS