1. Janie S. Torain By Janie S. Torain
3/6/2012
1.02 Interact with others in a way that is honest, fair, helpful, and respectful By
Janie S. Torain
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

2. Types of Communication
Janie S. Torain
3/6/2012
Types of Communication
Verbal
Non-Verbal
____________
Speaking
_______________
Writing
_______________
Posture
Facial ___________
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

3. Analyze Components of Effective Communication.
Janie S. Torain
Analyze Components of Effective Communication.
3/6/2012
_________/encoder
Message
___________
Voice
Written text
Visual images
Receiver/_________
Feedback
FSTW pages 82-83
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

4. Communication through Voice Mail When you leave messages, be sure to:
Speak clearly and say each word _____________
Give your name and telephone number ________, at the beginning and the end.
Keep your message brief, but explain the reason for your call
Give the date and time of your ____________ (even though many voice- mail systems do that automatically)
Let the person know the best ______ to reach you.
(Littrell, Lorenz, and Smith 101)
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

5. Effective Listening Skills
_________________
Avoiding distracters
Avoiding interruptions
Asking for clarifying details
Giving ______________
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

6. Barriers to Listening Interruption ________ of message
Blocking message due to personal ________
Inability to hear
Distracting mannerisms
Non-understanding
Wandering ___________
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

7. Components of Effective Communication
Sender/encoder
_____________
Channel
Voice
Written __________
Visual images
Receiver/decoder
_______________
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

8. Constructive & Destructive Feedback
___________
Addresses behavior
Specific
__________
Positive
Suggests actions to solve the _________
Public
Addresses personal ______________
General
_______
Negative
No solutions offered
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

9. Routes of Constructive Criticism
Importance of Constructive Criticism
Prevents costly mistakes or ___________
Provides opportunity for __________ work performance
Oral
Verbal
Written evaluations
Visual
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

10. Steps to Provide Constructive Feedback
Tact
The ability to say and do things in a way that will not _________ another person
_________Technique
Compliment
Criticism
Compliment
Criticism
Compliment
Tact
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

11. Positive & Negative Response to Feedback
Make sure that you understand the ________________
Identify the solution(s)
Take ____________
Defensiveness
______________
Emotional display
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

12. Steps in Managing Conflict
Know when to _____________
Address the conflict
Identify the source and the importance of the _________
Identify possible solutions
Develop an acceptable ______________
Implement and evaluate
(Littrell, Lorenz, and Smith 75,)
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

13. Janie S. Torain
3/6/2012
Communicating with “I” Statements 'I-statements' contribute to effective communication and effective conflict resolution.
When we state something as a fact that is really just our subjective viewpoint (opinion) it can have the following impacts upon ourselves and others:
It can alienate people from us because their experience may not be the same as ours.
For example: If I say:
Coming to Person High School is whack. Learning in this place is impossible, no teacher will help you and the students that go here are so snobbish.
If, instead I were to use 'I-statements', I could say it this way:
I find it really difficult being a student here at Person High School, I think that some things don't get done that need to be done and I'm worried about not fitting in.
I feel …
When you …
Because …
And I want …
Source:
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

14. Conflict Resolution Model
Define the _________
Suggest possible solution(s)
Evaluate the possible solution(s)
________________
Seek mediation/arbitration if the conflict cannot be resolved
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

15. Techniques to Positively Manage Anger
Self __________
Understand others
Empathy
Tact
Management ______________
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful

16. Sources
Askew, Deana, Connie Burgess, and Rebecca Leary. Public Schools of North Carolina. Department of Public Instruction. Career Development 6145 Career Management Objective Raleigh: State Board of Education, Print.
Littrell, J. J., James. Lorenz, and Harry Smith. From School to Work. Tinley Park: The Goodheart-Willcox Co. Inc., , 101. Print.
Communication & Conflict: Using “I” Statements statements.html
1.02 B. Interact with others in a way that is honest, fair, helpful, and respectful