1. Person and Family Engagement Learning and Action Network
[date tbd]

2. Agenda Introduction to the Learning & Action Network
Goals for the network
Your participation
Q&A

3. Learning and Action Network
Partnering to improve patient experience at the point of care and engagement of patients and families in policy and procedure making and in practice governance Collaborating with experts from the TCPi Support and Alignment Network (SANs):

4. Collaboration
Partnering with the Stakeholder Engagement and Practice Transformation Teams at the Mid-South Practice Transformation Network to invite their ideas and experience.
MSPTN involves practices aligned with the Vanderbilt Health Affiliated Network, Baptist Memorial Health Care (Memphis), the Safety Net Consortium of Middle Tennessee, and the Mississippi Affiliated Health Network throughout Tennessee, and in Mississippi, Arkansas and Kentucky.
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5. Learning and Action Network
The Learning and Action Network will assist practices in improving patient experiences and satisfaction
These components are included in the Merit-Based Incentive Payment Systems (MIPS) and Alternative Payment Models (APMs)
Higher levels of patient satisfaction are also correlated with improved quality and provider profit margins
The PFE measures will also be added to the Practice Assessment Tool (PAT) by summer 2017
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6. PFE Metrics Use of e-tools Shared decision-making
Patient activation measurement
Health literacy survey
Medication management
Support for patient and family voices
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7. Two Networks (Based on the PFE Metrics)
Governance
Patients and families participating in governance or operational decision making
Patient and Family Advisory Councils (PFACs)
Point of Care, Policy and Procedure
E-tools
Shared decision making
Tools to assess and measure patient activation
Health literacy patient survey
Management of medications

8. Subject Matter Experts
Governance
Stacy Lloyd, MPH
Senior Practice Development Specialist
American Medical Association
Mary Minniti, BS, CPHQ
Senior Policy and Program Specialist
Institute for Patient- and
Family-Centered Care
Point of Care, Policy and Procedure
Stacy Lloyd, MPH
Senior Practice Development Specialist
American Medical Association
Tracy Walsh, LCSW
Director, Service Development
Planetree
Wendy Nickel, MPH
Director, Centers for Quality and Patient Partnership in Healthcare
American College of Physicians

9. Patient Advisors
Members of the Stakeholder Engagement Advisory Board for the Mid-South Practice Transformation Network have been invited to participate in the calls on Governance.
Tricia Frantz VHAN
Doug Hausken VHAN
Ricardo Castillo SNCMT
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10. Network Structure Monthly office hours for the two focus areas
Participants will receive coaching and guidance from the SAN subject matter experts and patient advisors
Tools and resources will be shared with the practices
Charters and action planning (optional)
Participants will work with their Quality Improvement Advisors to develop a project relevant to the PFE measures

11. Charter (optional) QI project tool
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14. Timeline
First two calls: Thursday, May 11th 2 p.m. Central time Point of Care, Policy and Procedure Thursday, May 18th 1 p.m. Central time Governance and patient voice
Subsequent calls: Second and third Thursdays of each month
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15. PFE Metrics implementation projections from coach feedback in February
Nicole's Info
For the total number of enrolled practices, enter the number of practices that will have implemented the 6 PFE metrics (see PFE Metric Tab) as follows by 04/30/17:
# of Practices Implementing PFE (current)
# of Practices Implementing PFE (middle)
# of Practices Implementing PFE
(aiming high)
Number of Practices that will have implemented all 6 metrics. 1
Number of Practices that will have implemented 2-5 metrics. 17 19 22
Number of Practices that will have implemented 1 metric. 63 65 68
Number of Practices that have not yet implemented any metrics. 30 25
Total Expected Number of Enrolled Practices at 04/30/17
110
Nicole’s RedCAP survey

16. Current registration
15 Vizient Practices 1 MSPTN Practice Registration on-line at
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17. Questions?
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18. Kellie Goodson kellie.goodson@vizientinc.com Becca Moran
Clare Sullivan
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