1. Chapter 21: Developing an effective workforce
Recruitment, selection and training

2. Recruitment and Selection
A vacancy arises
A job description is written or revised, based on job analysis
A person specification or job profile is written
A decision is made about whether ot recruit internally or externally
Advertisements are drawn up and placed in appropriate media
Application forms are issued and/or CVs and letters of application are requested
Shortlising takes place
Interviews are held and assessment and testing take place
Aelection takes place and someone is appointed.

3. Training
The need for training arises when the knowledge and skills required by the firm exceed or differ from those that workers currently possess.
Possible reasons for training:
The development and introduction of new products
Restructuring the firm
The development and introduction of new technology
Changes to procedure, including improvements to customer service
High labour turnover
Low morale
Changes in legislation.