1. Text-to-911 in ND Joint 911 Assoc. / APCO Meeting March 1, 2016
Technology Discussion – Jason Horning – NG9-1-1 Program Manager (NDACo)
Operations Discussion - Mary Phillippi – Director (RRRDC)

2. Three Options Available
TTY – Text messages delivered through existing trunks via TDD/TTY.
Web Based – Web based application and Internet connection.
ESInet / IP Network Based – Delivery of text messages to PSAPs that are entirely IP-based.

3. North Dakota’s Text-to-911 Method
ESInet / IP Network Based
Why?
Avoids adding a new system to an already lengthy list of systems.
Uses ESInet circuits ensuring a high level of service and availability.

4. Text-to-911 The Plan Four Viper sites are being configured
Red River Regional Dispatch Center
Grand Forks 9-1-1
Walsh County 9-1-1
Williams / Williston 9-1-1
Scheduled completion by March 22nd
Letters to Wireless Carriers requesting service will be distributed shortly thereafter.
Wireless Carriers have up to 6 months to comply with request (September 2016 at the latest).

5. Text-to-911 The Plan What about the other PSAPs?
RRRDC will take texts on behalf of the other PSAPs and relay call info to the appropriate center (Mary will have more detail)
RRRDC is Primary PSAP / GF is Secondary
A memorandum of understanding with all* PSAPs is in place to this effect
What about our new Vesta equipment?
IES/Airbus are still working on some details to support text-to-911
Airbus has completed testing with West.

6. Text-to-911 Initial Coverage Map

7. Text-to-911 Near-Term Coverage Map

8. Text-to-911 Call Routing

9. Text-to-911 Limitations
Text messages cannot be transferred from one PSAP to another in an interoperable manner.
Viper to Viper transfers are possible.
A PSAP cannot originate SMS text messages to phones that haven’t texted
There is no prioritization of text messages over other traffic.
New and in-process text dialogues could be delayed, dropped, or lost due to SMS, systems, or network failures for both incoming and outgoing returned messages from PSAP to the request initiator.
SMS text messages are limited to 160 characters.

10. Announcement
Timing – Announcement will be made by September (or sooner)
Public Service Announcements and Information
Three videos (Two 30 sec PSAs, one longer video for website)
Content for print and radio
911.nd.gov website being set up for basic information that the public needs to know about
Timing of the release will be subject to the completion of the 4 major carriers enabling the service.