1. SAMPLE Foster an Effective Feedback Environment
Bolster your organization’s success by training employees to effectively give, ask for, receive, and act on feedback.
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2. Our understanding of the problem
Head of HR
Head of Learning & Development
Understand what an effective feedback environment is and what drives effectiveness.
Assess the current state of feedback in your organization.
Create initiatives and plan to enhance the feedback environment.
Other Human Resources staff
Make the connection between what the impact of training will be and the objectives of a feedback environment.
Plan to implement feedback training and prepare all the required materials for training.
Measure progress achieved as result of providing training on feedback.
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3. Executive Summary SAMPLE
Giving, asking for, receiving, and acting on feedback is an important organizational tool.
Feedback enhances employee engagement, organizational innovation, the impact of employee recognition, and the bottom line of the business.
A feedback environment is an organizational climate in which all employees and the organization as an entity are comfortable and encouraged to give, ask for, receive, and act on feedback towards the achievement of organizational goals.
The drivers of a feedback environment are the same ones used to measure employee engagement.
While the importance of feedback is well known, all groups within the organization exchange feedback in an infrequent or low quality manner.
Organizations need to foster an environment where all feedback actions are supported. Challenges of getting leadership support, understanding what a feedback environment looks like, identifying where problem areas are, and developing training can get in the way.
Develop an effective feedback environment by reviewing how each driver of a feedback environment in your organization is supporting one.
These drivers are relationships, recognition practices, development practices, customer focus, empowerment, culture, and company potential related.
Understand what each driver looks like in an effective feedback environment, and develop initiatives to close the gap in effectiveness.
Always accompany feedback environment initiatives with training. Feedback training should cover the four feedback actions and the four feedback directions.
Operationalize initiatives by finalizing training and the plan for communication, as well as how to follow up to collect more feedback.
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4. Guided Implementation
McLean & Company offers various levels of support to best suit your needs
Guided Implementation
“Our team knows that we need to fix a process, but we need assistance to determine where to focus. Some check-ins along the way would help keep us on track.”
DIY Toolkit
“Our team has already made this critical project a priority, and we have the time and capability, but some guidance along the way would be helpful.”
Workshop
“We need to hit the ground running and get this project kicked off immediately. Our team has the ability to take this over once we get a framework and strategy in place.”
Consulting
“Our team does not have the time or the knowledge to take this project on. We need assistance through the entirety of this project.”
Diagnostics and consistent frameworks used throughout all four options
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5. Follow the step-by-step guide for fostering a feedback environment to address challenges and find success 1
Assess the Feedback Environment and Understand What Drives It   
Evaluate how effective the current organizational environment for feedback is and learn what drives it. 2
Discover the Job Drivers and Organizational Drivers of a Feedback Environment   
Understand what characteristics and processes make up an effective feedback environment. This step is divided into Part A and Part B. 3
Design Feedback Environment Initiatives
Develop initiatives to enhance job and organizational drivers of a feedback environment.
Results
Behavior
Learning
Reaction 4
Operationalize Initiatives to Foster a Feedback Environment
Develop feedback training and get buy-in from all groups in the organization to implement initiatives and foster a feedback environment.
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6. Sample Slides
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7. Feedback is critical to enhancing increasing organizational innovation and employee engagement
Feedback enhances innovation:  
The more that individuals agreed that their executive will act on their feedback, the higher their agreement that the organization is innovative.
There is a moderate to high correlation between innovation and the feedback related questions asked in McLean & Company’s employee engagement survey database, seen in the graph below.
Correlation between feedback related employee engagement survey questions and innovation.
For every 10% increase in respondents’ agreement with this question, there was a 6.4% increase in their agreement that their organization encourages innovation.
Feedback improves employee engagement:
The way feedback is managed can make or break relationships. Co-worker, manager, department, and senior manager relationships are all drivers of employee engagement.
Millennials and Gen X rate feedback from managers as the second highest priority in their working relationships. Source: Meister, The 2020 Workplace.
Millennials want feedback on their work, and they also want the opportunity to provide feedback to impact the organization.
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8. Even though the importance and impact of feedback is well known, organizations and their employees aren’t doing it well
% of respondents that agreed or strongly agreed
McLean & Company feedback related employee engagement survey questions.
N=8,524
Giving feedback occurs at a low frequency. Roughly half of employees and managers surveyed give feedback.
Departmental feedback is also an issue. Only half of employees felt that their leaders acted on feedback, and that it would be taken seriously.
Executives received the lowest scores when it came to acting on feedback and asking for it.
It is no wonder then that 61% of individuals that responded to this topic in the McLean & Company Agenda Poll indicated that training on giving and receiving feedback was of high to very high importance.  Source: McLean & Company, 2015; N=195
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9. McLean & Company Helps HR Professionals To:
Empower management to apply HR best practices
Develop effective talent acquisition & retention strategies
Build a high performance culture
Maintain a progressive set of HR policies & procedures
Demonstrate the business impact of HR
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