1. Giving Feedback A Very Important Teaching Strategy
Kenya McNeal-Trice, MD
Academy of Educators December 19, 2012

2. Why Feedback?
Learners identify delivering feedback as one of the most important qualities of a good teacher
second only to clinical competence
Learners often report that they want more feedback from preceptors
Frequent feedback maintains a focus on learning and improvement

3. How to Give Effective Feedback
Set the climate and establish the expectations
Make it routine (feedback Friday, daily feedback)
Maintain the focus on improvement
Deal with performance not performer
In negative and positive feedback
Focus on remediable behaviors
Separate feedback from evaluation
Give feedback all along
Fill out an evaluation at the end

4. Feed information back to learner
Set expectations
Assess learner
Feed information back
to learner
Feedback is an ongoing process that occurs throughout a rotation -- and throughout a learner’s education.
It involves setting expectations of the learner, assessing the learner, and feeding information back to the learner.

5. Role Plays on Feedback

6. Label Your Feedback “Would you like some feedback on how you did?”
“Here’s some feedback.”
“Let me give you some feedback that will improve your presentations.”
“Here’s feedback - next time try this…”

7. Giving Feedback Effectively: Content
Demand self-assessment
What did you do well?
Where do you need to improve?
Focus on behavior, not personality
Relate feedback to goals and objectives
Describe specifics, not generalizations
Limit the quantity
Correct one error at a time

8. FEEDBACK Deal with performance not performer
It took a long time
Not “you are slow”
The mother looked confused and unsettled
Not “you’re a poor communicator”
This note doesn’t accurately reflect the patient’s condition
Not “you are a terrible writer”
Keep the focus on what can be improved