1. Your customer base is at risk!

2. Who is on stage?

3. Customers on older versions face the following
Customers have paid twice for their installation
Cloud or other ERP vendor offerings are potential alternatives for upgrades
“Stay current” message may annoy these customers
Ineffective use of your consultants

4. How many of your customers are on an old, unsupported and outdated version?
It is 7 years since NAV 2009 was released. Since then we have had NAV 2013, NAV 2013 R2 and NAV 2015, and soon we will have NAV 2016
70% of Abakions NAV customers are running on a NAV 2009 or older versions
Most customers stay on BREP so far!
Customers want to know the cost of upgrade
Customers are looking for features to justify upgrade
Customers want to focus on business value and not technical benefits

5. Why don’t customers upgrade?
To expensive and complex – bad experience
It is a change from what they know today – if it works don’t fix it
Don’t see or don’t know value
Are partners a limitation?
Customers are not pushing and we have other things to do
Difficult to recruit new consultants
Our own consultants prefer NAV Classic
How to provide value to customers, besides upgrade
Do we have a burning or desirable platform?

6. What is our strategy Two approaches: upgrade or to start over
Traditional upgrade with modifications and data history
“Start over” Best practice package with our and 3. part add-ons
Predefined setup and selected data history on Azure
Get all customers on subscription based service and upgrade package
Move the decision to upgrade from customer to us
Simpler support when you have to support fewer version
Better ongoing contact to all customers

7. Tip 1: report upgrade
Converting old reports are time consuming and difficult
We lack the knowledge and experience in new report designer
Customers has already paid for their reports once and don’t want to pay again x3
How to keep investment in reports

8. Visit us at www.fornav.com
ForNAV makes it really easy to work with reports in Microsoft Dynamics NAV
Reports ForNAV Converter enables you to run reports developed for C/SIDE (or “classic”) on newer versions requiring the RDLC format
Reports ForNAV Designer is an easy-to-use tool for building and modifying reports for Microsoft Dynamics NAV
Become a partner!
Visit us at

9. Pricing model – two options
€ per customer
Perpetual, one time fee, incl. access to conversion tool and new reporting tool
Unlimited number of reports
16% yearly enhancement
€ per customer
Yearly subscription, incl. access to conversion tool and new reporting tool, upgrade, etc.
No one time fee

10. Tip 2: scale your business
How do we work with Global Mediator?
Upgrade engine
Extra resources on projects – fluctuation in resource demand
Business consultant developer support
Maintains solutions

11. Pick your destination – let others drive!

12. Scalability (Gearbox)
Inactive Period
In-house Capacity
In-house Capacity
On and off
Growing fast
Combine as needed
In-house Capacity
In-house Capacity
Bursting
Steady

13. Interface (Clutch) Plugged in to your organization!
Utilization Management
Project Management
Joint Task Management (Jira)
Joint Source Control (TFS)
Frequent Dialogue (Skype)
Delivered by Global Mediator
Plugged in to your organization!

14. Delivery (Engine) GET CURRENT STAY CURRENT Your Functional Design
Your Productive Clients
Technical Design
Development (up-grades)
Consulting
Project Management
Analysis & Prototyping
Testing
Your Productive Clients
Training & E-learning
Support
Maintenance
Deployment
STAY CURRENT

15. Enough theory - let’s talk practice!

16. Up-grade Statistics
+100 projects DB from 500MB to 50GB Multiple companies per DB 3.60, 3.70, 4.0, 4SP1, 4SP2, 4SP3, 5.0, 5SP1, 2009SP1, 2009R2 Euro to Euro ; Average Euro 5.000

17. Summarized for partners

18. Summarized for partners
On site ‘guesstimate’
Take live considerations
Add more

19. It is a simple process
Identify your most ‘at risk’ customers ‘Guesstimate’- start interface Define your preferred strategy (full, partial, re-implement …. or “start over”) Estimate …. make a low risk scenario! Plan the work …. work the plan!

20. Manage risk! Manage cost! Stay in control!

21. Action time
Customers do want to upgrade, but they don’t want the hassle!
If we remove obstacles and risk for customers and our self we make the decision easy for customers
We are targeting customers to upgrade with our best practice approach
If you don’t we or others will upgrade your customers!
Are you at risk of losing these customers?

22. Questions?