1. CA_USD Help Desk Level 1 Training

2. CA_USD Help Desk Overview

3. Username= XX_Lastname@lgca.org XX= District Identifier
Login
Username= XX= District Identifier

4. Click here to Change your Password!

5. Check here for latest News!!

6.  Click here to Search the Microsoft Knowledge Base

7.  Click here to view your open and closed requests.

8.  If you want to see a particular request enter its number here then press the button.

9. Click here to open a new trouble ticket (request).

10. CA_USD Help Desk Entering a new request….

11. Username= XX_Lastname@lgca.org XX= District Identifier
Login
Username= XX= District Identifier

12. Click here to open a new trouble ticket (request).

13. Verify the Reported by, Phone Number and Email address are correct.

14. Click here to select a Request Area.
Select a priority then …..

15.  Click the plus sign to expand the selections.

16.  Click on “+” to expand the section your request effects.

17. These are all of the possible areas you can open a request on.
 Click the bold blue text to select the request area.
If you do not see the request area you need use  LGCA.Tech.Support

18.  Click here to Save.
Enter in a description of the trouble you are having then…

19. Press here to return to home page
Press here to Edit this Request
Press here to add a comment.
Press here to attach a document.