1. yourKONECRANES.com
CUSTOMER PORTAL

2. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
CUSTOMER PORTAL
Our customer portal, yourKONECRANES.com gives you quick and easy access to your crane maintenance information. Usage data from TRUCONNECT and maintenance data and asset details from MAINMAN are linked, giving you a transparent view of events and activities over any selected time interval.
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PORTAL FEATURES

3. FEATURES WHAT’S AVAILABLE ON YOURKONECRANES.COM
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
FEATURES
WHAT’S AVAILABLE ON YOURKONECRANES.COM
Overview of open items and TRUCONNECT statuses
Service Review information
Business Review information
Asset list – fleet or single asset
TRUCONNECT data
Reports and documents
New service request button
Service Calendar

4. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
OVERVIEW
Get a quick view of open items including open safety risks, production risks and TRUCONNECT statuses that require immediate attention.
ACTIVITY

5. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
ACTIVITY
With one click see all completed service activities in the selected timeframe. Activities can be filtered according to findings, actions, alert type and service products, asset criticality and component.
DOCUMENTS

6. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
DOCUMENTS
Here you can see all the documents that have been generated or uploading during the selected timeframe. You can also upload your own documents.

7. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
SERVICE REVIEW
Your Service Review information is accessible at any time. The summary highlights findings and actions from the service visit and quotes for needed work can be uploaded here for easy reference.
BUSINESS REVIEW – SERVICE KPIs

8. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
BUSINESS REVIEW
Business Review information is available at any time on the portal. The information in this section includes service KPIs, TRUCONNECT summaries and spend.
BUSINESS REVIEW – TRUCONNECT

9. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
BUSINESS REVIEW
This view of your TRUCONNECT information shows the number of alerts and usage by running hours for the selected time period. An alerts summary shows the number of safety alerts in total and by asset. Usage by Running Hours shows the running hours of each asset as well as the number of starts.
BUSINESS REVIEW – SPEND

10. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
BUSINESS REVIEW
Your spend information is summed up in this view. You can look at agreement costs as well as costs not in your agreement. You can also filter by service products.
Trends by Service Type show the amount spent on different service products over a five-year period. Total spend and spend by service type is highlighted in an easy-to-read chart and is also broken down by asset allowing you to see, for example, which assets experienced the highest number of on-call service visits.

11. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
ASSET LIST
The Assets page gives you a fleet view that can be sorted by priority, asset criticality, date and alphabetically. Sorting by priority gives you a clear view of safety and production-critical issues.
The List View page lists individual assets with information such as manufacturer, serial number and criticality. You can also add columns for open items, findings and actions, TRUCONNECT and spend. The list can be downloaded as a pdf or Excel file allowing you to share the information with colleagues.

12. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
TRUCONNECT
TRUCONNECT data is available on yourKONECRANES.com and includes:
Safety-related occurances, such as over-temperatures, attempted overloads and emergency stops
Pareto analysis of critical alerts
Operating statistics, such as load spectrum, monitoring of hoist jogging, overloads, emergency stops, work cycles and running hours
Estimates of remaining Design Working Period (DWP) of selected components, such as the hoist and hoist brake
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13. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
NEW SERVICE REQUESTS
You can create a new service request by clicking the New Service Request button on any overview page, the Service calendar or the main navigation menu.

14. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
SERVICE CALENDAR
The Calendar page shows you service activities in a calendar view. A color-code logic shows the status of the service and filtering allows you to see activities by asset criticality, service product and task type. Clicking on a month will allow you to see a detailed list of service activities.

15. yourKONECRANES.com
OVERVIEW
REVIEWS
ASSETS
TRUCONNECT
SERVICE REQUESTS
CALENDAR
CONTACT
VISIT KONECRANES.COM
Contact Konecranes to learn more about the yourKONECRANES.com customer portal.
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Konecranes is a world-leading group of Lifting Businesses™ offering lifting equipment and services that improve productivity in a wide variety of industries. The company is listed on Nasdaq Helsinki Ltd (symbol: KCR1V). With approximately 12,000 employees at 600 locations in nearly 50 countries we have the resources, technology and determination to deliver on the promise of Lifting Businesses™.
© 2016 Konecranes. All rights reserved. ‘Konecranes’, ‘Lifting Businesses’, , TRUCONNECT, CXT, are either registered trademarks or trademarks of Konecranes Global Corporation.