1. Training and Development

2. Employee Orientation
A wasted opportunity in many organizations

3. Five Steps to Effective Training
Needs analysis
Task
Performance
Instructional Design
Validation
Implementation
Evaluation

4. Options On the Job Training Programmed Learning Computer Based
Lectures
Simulations
Distance – Serious Challenges/High upside
Job Rotation
Action Learning
Solve problems other than their own and take new knowledge back

5. Off-the-job Training and Development
Integrated case studies
Management games (simulations(
Outside seminars
Role playing
Behavior Modeling
Show the right way
Role play to demonstrate right way
Social Reinforcement
Transfer learning to every day behavior

6. In House Universities Development Centers
Substitutes for traditional Universities GE
Sutter Health

7. Change Kurt Lewin John Kotter Organizational Development
Force Field Analysis
Three step change
Unfreeze
Move
Refreeze
John Kotter
Sense of Urgency
Mobile people for action
Build coalitions
Shared vision
Communicate vision
Simple – Multiple channels- Repetition-Lead by example
Assist people in addressing change
Generate wins
Consolidate gains
Anchor behaviors
Monitor results
Organizational Development