1. Disaster Frontline Supervisor
Welcome
March 2010

2. Course Purpose
To prepare supervisors to lead teams that deliver high quality service and to create a climate that promotes worker satisfaction. 2

3. The Disaster Environment
Community Impact

6. The Disaster Environment
The Workplace
The Disaster Environment

9. As a supervisor in situations like these, what kinds of skills, knowledge and attitudes will you need to bring to the disaster work environment?

10. Agenda Unit 1: The Disaster Environment Unit 2: Getting Started
Unit 3: Leading the Team
Break
Unit 4: Managing Challenges
Unit 5: Completing the Assignment
Course Conclusion

11. Course Objectives
Identify the factors that make supervising in a disaster environment unique.
Identify the roles and responsibilities of a supervisor on a disaster relief operation.
Describe the supervisor’s role in building a team and creating worker satisfaction.
Identify what it takes to organize and lead a work unit.
Recognize situations and behaviors that require feedback, coaching or corrective measures.
Describe the process for providing an effective performance evaluation.

12. Getting Started Gather Information Plan the Work Assess Workers
Match Workers to Tasks
Conduct Worker Job Inductions
Develop the Work Schedule
Document the Work

13. Leading the Team Delegating Work Building a Team Environment
Creating Worker Satisfaction
Communicating with Your Team
Giving Feedback
Coaching Workers

14. Managing Challenges Emotional Impacts of a Disaster Coping with Stress
Problem Solving
Progressive Discipline Process
Issue Resolution Process

15. Problem Solving Analyze the Situation: Use the Five Ws.
Identify Possible Solutions.
Choose a Solution and Follow-Up.

16. Completing the Assignment
Performance Evaluation Process
Closing the Work Unit

17. Course Objectives
Identify the factors that make supervising in a disaster environment unique.
Identify the roles and responsibilities of a supervisor on a disaster relief operation.
Describe the supervisor’s role in building a team and creating worker satisfaction.
Identify what it takes to organize and lead a work unit.
Recognize situations and behaviors that require feedback, coaching or corrective measures.
Describe the process for providing an effective performance evaluation.