1. Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct
Chapter One

2. Learning Objectives
LO.1 Define the term organizational behavior, and contrast McGregor’s Theory X and Theory Y assumptions about employees.
LO.2 Identify the four principles of total quality management (TQM).
LO.3 Define the term e-business, and describe the Net Generation.
LO.4 Contrast human and social capital, and explain why we need to build both.
LO.5 Define the term management, and identify at least five of the eleven managerial skills in Wilson’s profile of effective managers.

3. Learning Objectives (cont.)
LO.6 Characterize 21st-century managers. LO.7 Describe Carroll’s global corporate social responsibility pyramid, and discuss the problem of moral erosion. LO.8 Identify four of the seven general ethical principles, and explain how to improve an organization’s ethical climate. LO.9 Describe the sources of organizational behavior research evidence.

4. The Field of Organizational Behavior
Interdisciplinary field dedicated to better understanding and managing people at work

5. OB-Related Skills Are the Ticket to Ride the Virtuous Career Spiral

6. McGregor’s Theory X and Theory Y

7. Principles of TQM
Do it right the first time to eliminate costly rework and product recalls.
Listen to and learn from customers and employees.
Make continuous improvement an everyday matter.
Build teamwork, trust, and mutual respect

8. The Strategic Importance and Dimensions of Human and Social Capital

9. Skills Exhibited by an Effective Manager

10. 21st-Century Managers
Teams are pushing aside the individual as the primary building block of organizations.
Command-and-control management is giving way to participative management and empowerment.
Ego-centered leaders are being replaced by customer-centered leaders.
Employees increasingly are being viewed as internal customers.

11. Evolution of the 21st-Century Manager

12. A Model of Global Corporate Social Responsibility and Ethics
Corporate social responsibility (CSR)
“the notion that corporations have an obligation to constituent groups in society other than stockholders and beyond that prescribed by law or union contract.

13. Carroll’s Global Corporate Social Responsibility Pyramid

14. The Magnificent Seven: General Moral Principles for Managers

15. A Topical Model for What Lies Ahead