1. Reinforcement Plan Adatum Corporation MGX FY16 8/2/2018 6:55 PM
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2. Reinforce Change 8/2/2018 6:55 PM
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3. Feedback and Analysis Loop
MGX FY16
8/2/2018 6:55 PM
Feedback and Analysis Loop
Collect employee feedback
Collect compliance information
Collect Adoption Measurement & Usage data
Collect
Analyze the data; look for patterns and themes
Prepare summaries of key findings
Analyze & Summarize
Build corrective action plans for any weaknesses
Plan
Meet to review summarized data and corrective action plan, approve, and act on those plans
Prepare change network roles with background information and tools to implement corrective actions
Review & Act
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4. Employee Feedback Listening Channels
MGX FY16
8/2/2018 6:55 PM
Employee Feedback Listening Channels
The following channels will be monitored for feedback:
Listening Channel / Method
How often is feedback being summarized?
Who is monitoring and summarizing feedback from this channel?
Where is the summary to be uploaded, and using what template/format?
Yammer – Sentiment analysis
Monthly
Philippe Chauvin to identify named resource within IT to produce and share the report
Upload findings to CM Teams site – see Channel for reporting
Survey/Poll
Quarterly
Maison Saucier
Meet the COO Meetings
Quarterly/Monthly
Punyaa Supitayaporn
Publish findings in Summary on Yammer Meet the COO Group
Sponsors: Feedback and Q&A at regular “All Hands” meetings run by each Sponsor
Adoption Core Team members for each Sponsor
Upload findings to CM Teams site
Ambassadors: Direct 1:1 feedback, Q&A in group meetings
Bi-weekly (as-needed if more urgent)
Ambassadors
Verbally reported at bi-weekly Ambassadors meeting; ad-hoc reporting via Ambassadors Yammer group
Change Champions: Floor Walking, , End-User Community Site
Monthly (as-needed if more urgent)
Change Champions
Verbally reported at monthly Champions meeting; ad-hoc reporting via Champions Yammer group
Managers: Direct 1:1 feedback, Q&A in group meetings
Ad-hoc
Managers
Reported via Managers Yammer group
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5. Analysis & Planning Process & Governance
MGX FY16
8/2/2018 6:55 PM
Analysis & Planning Process & Governance
Every month, each Adoption Measurement Plan metric owner will review reports, look for patterns and themes, identify any root causes, and will prepare an overall summary of key findings
Every month, the Adoption Core Team will review incoming change feedback via applicable channels, look for patterns and themes, identify root causes and areas of resistance, and prepare an overall summary of key findings
Analyze & Summarize
On a monthly basis, the Adoption Core Team will take all key findings from the prior step and will build corrective Change Management action plans for any weaknesses that are identified
Plan
At 9AM on the first Monday of each month, the Change Governance Council will meet to:
Review status and results of all corrective plans in progress (or completed since the last meeting), including any adjustments necessary
Review summaries and corrective action plans for new data
Approve new plans, to be executed once the meeting has completed
After the meeting is completed the Adoption Core Team will prepare all change network roles with background information and tools to implement corrective actions and manage ongoing resistance
Review & Act
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6. Change Governance Council
MGX FY16
8/2/2018 6:55 PM
Change Governance Council
Council Chair
Maureen Bousquet - Senior VP of Operations (the COO)
Julia Teixeira - Senior VP of Finance
Pedro Correa - VP for Customer Service
Alexandre Levesque - Senior VP of Sales
Philippe Chauvin - VP of Information Technology (the CIO)
Gaby Bosse - Technical Deployment Project Manager
Theodore Margand - Change Manager
Owns preparation and presentation of the data to the council
Adoption Core Team
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Celebrate Success with Rewards and Recognition
8/2/2018 6:55 PM
Celebrate Success with Rewards and Recognition
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Rewards and Recognition Governance
MGX FY16
8/2/2018 6:55 PM
Rewards and Recognition Governance
Adoption Core Team
Builds the Rewards and Recognition Plan
Designs the overall program including the selection process
Oversees execution of the overall program
Adoption Extended Team
Provides guidance to the Adoption Core Team
Ensures alignment with overall corporate rewards and recognition programs
Manages the overall program including the selection process
Sponsor Coalition
Approves the Rewards and Recognition Plan, including the design of all awards
Ensures budget is secured
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Program Reward List (until T+12 weeks)
MGX FY16
8/2/2018 6:55 PM
Program Reward List (until T+12 weeks)
Number
Reward Theme
Reward Name
Reward Selection / Nomination Approach
Reward Eligibility
Reward Frequency
Reward Selection Process
Reward Amount and Trophy
Reward Recognition Approach
Budget Requirements 1
Cross-Team Collaboration
Team Superstars!
Managers
Not Won Before
Monthly
Sponsor Coalition Approval
Plaque + Front Page News + $1,000 Team Morale Funds
Newsletter highlight + Sponsor on-stage handshake at key meeting
3 x $1,100 2
Outstanding use of the technology
Innovator Award
Change Network nomination
Every two weeks
Adoption Extended Team Approval
Plaque + Front Page News + $200 cash
Newsletter highlight + GM on-stage handshake at dept. meeting
6 x $250 3
Outstanding individual support to community outside of change network
Pinnacle Award
Peer recognition
$100 gift certificate
6 x $100 4
Outstanding change champion
Best Coach
Ambassadors
Sponsor coalition approval
Lunch with sponsor coalition member
N/A 5
Individual made a difference
Spot Award
Weekly
Manager + newsletter highlight
12 x $100 6
First team to full adoption
Power Team
Project team nomination
First team fully adopting the top four scenarios from the Work Force Analysis
As required
4 x $1,100
Total Budget Requirements
$11,000
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10. Communications Plan Requirements
MGX FY16
8/2/2018 6:55 PM
Communications Plan Requirements
These are the requirements for the Communications Team (and for inclusion in the Communications Plan), so that success celebration templates can be developed for use during the execution phase:
Logos for each award type
Plaque design
Web pages covering all the awards, criteria, process, etc.
Slides for recognition at manager/team level
Slides for recognition at business unit / large group level
Templates for rotating display/TV screen announcements in cafeterias
Templates for award recognition by execs
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. MGX FY16
8/2/2018 6:55 PM
© 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.