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creating a culture of trust
a leadership practicum creating a culture of trust
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Pollyanna PIXTON Co-Founder, Accelinnova
President, Evolutionary Systems Director, Institute of Collaborative Leadership Pollyanna PIXTON 2
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lack of trust price tags
building cultures that foster trust team to team trust
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make people trust each other?
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how leaders can help
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Trust how do you define trust?
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Start Up who do you trust? how did it develop?
Exercise: Pick a project. who do you trust? how did it develop? This is for the class to ponder while we do this module.
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what does a team without trust look like?
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Lack of Trust Price Tag?
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transaction costs Transaction Costs
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self protection
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repair broken trust?
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other price tags?
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the data… The 100 Best Places to Work
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trust companies double performance over S&P for 10 years.
high trust companies out perform low trust companies by 43% A recent Watson Wyatt study showed that high trust organizations outperformed low trust companies by nearly 300%. From “The High Cost of Low Trust,” by Steven Covey.
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how can leaders help teams build Trust?
Project Management how can leaders help teams build Trust? Change Management
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Trustworthiness “Get Trustworthy People”
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Trustworthiness how often does that happen?
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Can these people work together?
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broken Trust?
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Or …
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trust Not built ? Build Trust?
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assess the team
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who talks to whom? who listens? 24
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Start Up broken trust with a person on the team
Exercise: Pick a project. broken trust with a person on the team
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get the right people on the bus in the right seats.
- Jim Collins Good To Great 26
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get the wrong people off the bus.
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is the next bus stop theirs?
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Start Up Exercise: Pick a project. does the team need this person ? 29
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the “vacation test”
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build an Island? Island… 31
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Project Management integrate? How Do We Deliver? 32
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Unleashing Innovation
create a Culture of trust Collaboration Process
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Project Management remove debilitating Fear Dependency Management
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in collaboration, people fear …
- Warren Bennis Beyond Bureaucracy
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losing identity
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losing intellectual mastery
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losing individualism
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what do people fear ?
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fostering trust
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advance each other’s intentions and interests
don’t impede them
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be proactive in moving work forward
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create transparency
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honest and open communication
Project Management honest and open communication Focus, Communication, and Expectation Management
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share experiences Build the right product 45
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team to team trust…
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“a mega team”
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validate others
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accept risks collectively
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team based measurements
Leading Agile team based measurements Collaboration Model Collaboration Process
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people do what they are measured by
measure results
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teams evaluate let themselves
Teams do not have to share results with the leaders. From Israel Gat who stated this was the most effective tool to help struggling agile teams.
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build confidence
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short goals … early wins
Ask the team to set a short goal that involved all the team.
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celebrate success ! Collaboration Model
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leadership role ?
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Authentic
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purpose over personal agenda
- Jim Collins Good To Great
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Project Management Trustworthy How Do We Deliver?
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stay Positive
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Stay Positive Focus on magnifying a person’s strengths rather than remedying weaknesses. - Peter Drucker
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protect team Boundaries
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continuous feedback
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be transparent
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share information
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no hidden agendas
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ensure fairness
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summary
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lack of trust price tags
building cultures that foster trust team to team trust
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read more… companies with cultures of trust: Build Trust?
Cisco Systems Google SAS Texas Instruments eBay Intuit Adobe articles at accelinnova.com/T3class.html or at greatplacetowork.com Build Trust?
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