1. BRK1018
Discover how Manulife and Rackspace manage their hybrid environments today
Satya Vel
Principal Program Manager
Operations Management Suite + System Center
Dugan Sheehan
Principal Engineer
Rackspace
Jason Carson
Enterprise Cloud Architect
Manulife
@Satya_Vel

2. Why our customers are choosing OMS
Economics
Scale
Speed
Innovation
Troubleshooting
Future

3. Cloud management that 46 thousand customers are using today.
8/2/2018 7:41 PM
Cloud management that 46 thousand customers are using today.
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4. Rackspace & OMS Fanatical Support for the world’s leading cloud technologies

5. Dugan Sheehan Principal Engineer Microsoft Cloud Team Rackspace
Microsoft Ignite 2016
8/2/2018 7:41 PM
Dugan Sheehan Principal Engineer Microsoft Cloud Team Rackspace
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. 100 5 x 60% Who are we? GLOBAL FOOTPRINT 300,000 CUSTOMERS PORTFOLIO
Microsoft Ignite 2016
8/2/2018 7:41 PM
Who are we?
“To be the world’s greatest service company, providing Fanatical Support on the world’s leading cloud technologies”
5 x
GLOBAL FOOTPRINT
Customers in 120 Countries
Microsoft Hosting Partner of the year
300,000 CUSTOMERS
114,000+ Servers
50,000+ VMs
≅70 PB Stored
FORTUNE®
WE SERVE
60%
100
OF THE
PORTFOLIO
6,200 RACKERS
of Hosted Solutions
DEDICATED / CLOUD / HYBRID
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Business context Microsoft Ignite 2016 8/2/2018 7:41 PM
Dedicated + Private Cloud Offerings
Fanatical Support for Microsoft Cloud
System Center Operations Manager (SCOM) + Nimbus
Operations Management Suite (OMS)
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Our OMS journey We needed a solution that would enable us to:
Microsoft Ignite 2016
8/2/2018 7:41 PM
Our OMS journey
We needed a solution that would enable us to:
Reduce communication dependencies
Simplify
operations
Scale with
ease
Manage
costs
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Our OMS journey We needed a solution that would enable us to:
Microsoft Ignite 2016
8/2/2018 7:41 PM
Our OMS journey
We needed a solution that would enable us to:
Increase customization
Allow for
self-service
Decrease deployment time
Allow for automation
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. OMS Insight & Analytics OMS Automation & Control
Microsoft Ignite 2016
8/2/2018 7:41 PM
OMS Insight & Analytics OMS Automation & Control
Empowered Rackspace to:
Streamline communications
Scale infinitely
Reduce headcount
Lower costs
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. OMS Insight & Analytics OMS Automation & Control
Microsoft Ignite 2016
8/2/2018 7:41 PM
OMS Insight & Analytics OMS Automation & Control
Empowered Rackspace to:
Support Customization
Accelerate deployments
Provide Self-service
Enable extensibility
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. OMS Insight & Analytics OMS Automation & Control
Microsoft Ignite 2016
8/2/2018 7:41 PM
OMS Insight & Analytics OMS Automation & Control
Additional benefits provided by OMS:
Better patching
Automated alert remediation
A full hybrid solution
Robust backup capabilities
Anytime, anywhere access
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Scale of our Azure operations
Microsoft Ignite 2016
8/2/2018 7:41 PM
Scale of our Azure operations
100+
Customers
1000+
Virtual machines
10,000+
Alerts
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. The results >$1.5M 20 % 100’s Monthly Azure infrastructure managed
Microsoft Ignite 2016
8/2/2018 7:41 PM
The results
>$1.5M
Monthly Azure infrastructure managed
20 %
Month-over-month growth
100’s
Terabytes of data backed up
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Future plans Next steps for Rackspace and OMS
Microsoft Ignite 2016
8/2/2018 7:41 PM
Future plans
Next steps for Rackspace and OMS
Enhance functionality and automation
Tighter integration with OMS and Azure services
Expand managed Backup & DR services
Create additional visualizations and reporting
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Microsoft Ignite 2016
8/2/2018 7:41 PM
Why Microsoft
With Microsoft and OMS we got more than a management solution
An incredibly valuable partner
Built-in Microsoft guidance
Tight integration with Azure
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

17. Manulife & Azure Using OMS and Azure to provide robust data protection

18. Jason Carson Enterprise Cloud Architect Manulife
Microsoft Ignite 2016
8/2/2018 7:41 PM
Jason Carson Enterprise Cloud Architect Manulife
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Who are we? Manulife – John Hancock
International financial services group with 34,000 employees and 63,000 agents worldwide
Operates in the world’s top 3 economies - China, Japan and United States, as well as Canada
Global network with offices and datacenters in North America, Europe, and Asia

20. Our Journey John Hancock Next – Supporting Super Bowl
Empower the business with hyper-scale capacity supporting actuarial compute
>10,000 compute cores
Enable accelerated deployment and modernization of applications
Embracing cloud-native solutions (Azure PaaS, Pivotal Cloud Foundry) handling highly variable traffic patterns
John Hancock Next – Supporting Super Bowl
Manulife Ready Campaign – Supporting Stanley Cup

21. Some of Manulife’s Tenets
Minimize supporting infrastructure, allowing for more value for business solutions
Modify and or modernize (not Lift-and-Shift) enabling solutions which leverage key characteristics of the cloud i.e. on-demand resources
Regional pairs connectivity aligning with Microsoft for resiliency based on business needs
Encourage distributed and always-on environments and connectivity to support needed resiliency

22. Why we needed cloud-first backup
Microsoft Ignite 2016
8/2/2018 7:41 PM
Why we needed cloud-first backup
OMS & Azure Backup
Comprehensive protection across the cloud
Decrease reliance on legacy solutions and extra infrastructure
Required a long-term, affordable data retention solution
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Manulife’s Azure journey begins
Microsoft Ignite 2016
8/2/2018 7:41 PM
Manulife’s Azure journey begins
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. Workloads go global Microsoft Ignite 2016 8/2/2018 7:41 PM
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. 2016: 10 global regions & 100’s of LOB apps

26. Dynamic HPC environment Protected
Microsoft Ignite 2016
8/2/2018 7:41 PM
Scale of operations
OMS & Azure Backup
Virtual Machines
2000+
Dynamic HPC environment Protected
>10,000
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Microsoft Ignite 2016
8/2/2018 7:41 PM
Why OMS and Azure
The benefits Manulife achieved with OMS & Azure Backup
Unlimited scale
Cross-region restores
Lowered operational costs
Anytime DR planning & testing
Unified experience
Long-term retention and flexible policies
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Results 2000+ Microsoft Ignite 2016 8/2/2018 7:41 PM
Enabled minimal infrastructure and software deployment
Provided a clear and cost-effective DR path
Allowed us to provide VM protection at scale
2000+
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

29. Future plans: Native cloud migration
Microsoft Ignite 2016
8/2/2018 7:41 PM
Future plans: Native cloud migration
Leveraging the functionality of OMS & Azure Site Recovery to bring workloads to the cloud
On-premises Environment
Microsoft Azure
Migrate apps and services via Azure Site Recovery
Establish Azure-to- Azure failover standard
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

30. Thank you!

31. Free IT Pro resources To advance your career in cloud technology
Microsoft Ignite 2016
8/2/2018 7:41 PM
Free IT Pro resources To advance your career in cloud technology
Plan your career path
Microsoft IT Pro Career Center
Cloud role mapping
Expert advice on skills needed
Self-paced curriculum by cloud role
$300 Azure credits and extended trials
Pluralsight 3 month subscription (10 courses)
Phone support incident
Weekly short videos and insights from Microsoft’s leaders and engineers
Connect with community of peers and Microsoft experts
Get started with Azure
Microsoft IT Pro Cloud Essentials
Demos and how-to videos
Microsoft Mechanics
Connect with peers and experts
Microsoft Tech Community
© 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

32. Please evaluate this session
8/2/2018 7:41 PM
Please evaluate this session
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© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

33. 8/2/2018 7:41 PM
© 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.