1. Tutorial 10
Quality Management

2. What aspects of Project work is subjected to quality management?
Product Scope
Product Quality
Project Scope
WBS Scope
Process Quality

3.   What is Quality? PMBOK Guide V.5:
"Quality - The degree to which a set of inherent characteristics fulfils requirements." 
ITIL v3 definition:
Quality is the ability of a product, service, or process to provide the intended value." 

4. Product Quality = Utility + Warranty
What is Quality?
ITIL v3 definition:
Quality is the ability of a product, service, or process to provide the intended value."
Product Quality = Utility + Warranty
Utility is
The set of functionalities offered by a product or service to meet a particular need
What a product/service/process does
Warranty is
The promise or guarantee that a product or service will meet its agreed requirements
Relates to non functional requirements of availability, capacity, continuity and security
Functional Quality
Non Functional Quality

5. Testing Outputs from Product Quality Management aka Testing Lifecycle Management
Testing(Validation) Evidence Collections
Project Documents
Functional & Integration
Testing

6. Product Quality Management aka Testing Lifecycle Management
The Processes

7. SDLC
Product Testing

8. Product Quality is assured by different testing methods
Design Functionality

10. Appraisal Cost: activity & resource costs of software testing
Cost of Quality
Prevention Costs: activity & resource costs to investigate, prevent or reduce software (or any product /service /process) defects and failures
Appraisal Cost: activity & resource costs of software testing
Failure Cost: Cost of fixing defects / failures before (aka internal failure cost) & after software release (aka external failure cost)
TOTAL COST = Cost of Quality

11. Appraisal Cost: activity & resource costs of software testing
Cost of Conformance
Prevention Costs: activity & resource costs to investigate, prevent or reduce software (or any product /service /process) defects and failures
Appraisal Cost: activity & resource costs of software testing
Failure Cost: Cost of fixing defects / failures before (aka internal failure cost) & after software release (aka external failure cost)
TOTAL COST = Cost of Conformance

12. Cost of Quality
Rework

13. Fitness for Purpose & Use
A product/ service/ process value is defined by:
fit for purpose (utility)
fit for use (warranty)

14. Reliability, Availability, and Maintainability
Are 3 system attributes that affect both the utility and the life-cycle costs of a software system
Quality performance dimensions
System Lifecycle Cost drivers

15. Process Quality High Level WBS Initiate Process
Performance Quality dimensions
On Budget
On Time
Meeting stakeholders’ expectations
Plan Project
Monitor & Control
SDLC EXECUTION
Close Project

16. Example of Bugs Details Capture into a Testing Incident Reporting Database System

17. Activity 2
Use Fishbone Cause/Effect analysis to find and fix cause of bugs m

18. Fish Bone Technique – Finding the root causes of problems
Create(s)
Problematic Symptoms
Create more
Level 2
Level 3
Become obvious
Level 1
Customer Problems
Each decomposing bone-Line shows the depth of problem diagnosis

19. Control Charts
Analyse & chart selected bugs data  One of which is control graphs
Select SDLC or PM or Testing Mgt Process for specific analysis
Register Bug records in a test mgt database

20. Give 2 User Acceptance Testing (UAT) Control Charts How UAT process has changed in each scenario?
Earlier Testing Quality  good or bad? Why?
Latest Testing Quality  good or bad? Why?
Earlier Testing Quality  good or bad? Why?
Latest Testing Quality  good or bad? Why?

21. Industry Practice Information
Quality Management is integrated in Risk Management, and reputed tools, such as RISKMAN is an example of such practice
Risk Prevention & Mitigation Processes

22. Stand-up Meeting Complete/update your Group Assignment Schedule
Reflect how many baseline changes you made since commencing the client project planning?
Review Budget & Risk Mgt plans

23. Budget Plan Development Guidelines
Your MS Project Gantt Chart will contain labour effort information of various people/project roles to carry out the SDLC, procurement and including testing work.
If you enter the hourly charge-out rates of each of these SDLC project roles, MS Project will also calculate the labour costs and you can extract these labour cost-estimates by WBS levels and aggregated time periods eg by month
Detail Budget Plan Format, if using Excel to construct
Cost Assumptions & Data Inputs
Budget Calculations
Budget Conclusion eg TOTAL BUDGET figures before & after %risk contingency provision
Grand Total
Totals Column
Include unit prices by position (Resource) type, hardware & software, etc in Assumption section
Calculation Section: Usually 4 cost categories:
Labour cost by chosen WBS Level or resource type – these come from your MS Project information and usually by month
Hardware & Software cost – when you buy should be in alignment to your PRJECT EXECUTION procurement activities’ schedule
Consumables eg printer ink, stationary, tea-room foodies, etc
Other expenses eg rental, utilities, travel & accommodation, etc