1. Neighbourhood Management Survey 2010/11
Glasgow Community Planning
Partnership
Neighbourhood Management Survey 2010/11
CPP summary: Glasgow North East

2. Background
local communities and service providers working together to improve and join up services
responding to local need
introduced in Glasgow in 2007
underpinned by robust evidence gathered from large residents survey
outcomes: focussing additional investment in key priorities and re-alignment of some local services

3. Methodology face to face household survey
conducted by BMG Research, managed by GHA
representative sample at a ward level by tenure, age, gender, ethnicity and economic status
6,934 interviews conducted Citywide between December 2010 and February 2011
confidence of +/-1.18% at the 95% level
increases for CPP level results – 742 interviews in local CPP area. Confidence of +/- 3.6%

4. Key Findings (1)
satisfaction with local neighbourhood as a place to live, but lower than in 2007
most feel they belong in the area
most residents feel safe in their neighbourhood, similar to 2007
what would local residents change?
more police on the streets
more jobs
more play areas for younger children

5. Key Findings (2)
residents are most positive about a number of amenities/facilities of local CPP area:
access to shops
attractive homes
less positive about:
children’s play areas
youth provision/activities for young people
most commonly reported problems:
vandalism / graffiti
drunk or rowdy behaviour
street drinking
disruptive children/teenagers

6. Key Findings (3)
most rate a range of public services as good including rubbish collection, local health services, and transport
policing is rated good by over half of residents, a marked improvement since 2007
however, only one-in-three rate youth and leisure services as good
environmental issues of concern:
litter
dog roaming/fouling
untidy gardens

7. Summary Changes Key Indicators 2010/11 2007
Change since 2007 (p.p)
% Satisfied with Neighbourhood
83%
90% -7
% Feeling safe in neighbourhood
68%
69% -1
Attractive environment - % rating as good
70%
78% -8
Parks/open spaces - % rating as good
62%
66% -4
Childrens play areas - % rating as good
43%
Street drinking - % reporting as a problem
22% 7%
+15
Vandalism/graffiti - % reporting as a problem
24% 6%
+18
Road safety - % reporting as a problem
16% 9% +7
Street litter - % reporting as a problem
37%
13%
+24
Fly Tipping/Dumping - % reporting as a problem
20% 4%
+16
Rubbish collection - % reporting as good
88%
91% -3
Policing - % reporting as good
55%
45%
+10
Youth/Leisure services - % reporting as good
36%

8. Housing and neighbourhood

9. Satisfaction with neighbourhood as a place to live
Overall, how satisfied or dissatisfied are you with your neighbourhood as a place to live?
% satisfied:
Citywide = 87%
2007 local CPP = 90%
* denotes less than 0.5%

10. Do you believe your neighbourhood has become a better place to live, a worse place to live or has it remained the same over the last year?
% better:
Citywide = 9%
2007 local CPP = 10%

11. Reasons why the neighbourhood is better or worse (top 10 reasons)

12. What one thing, if anything, would you change about your neighbourhood that would help improve your quality of life?

13. How would you rate the quality of your neighbourhood in
terms of each of the following...%

14. How would you rate the quality of your neighbourhood in
terms of each of the following...% rating as good?
CPP 2010
Citywide 2010
% difference
CPP 2007
Attractive homes
76%
86%
-10% -
Attractive neighbourhood
73%
83%
Attractive environment
70%
81%
-11%
78%
-8%
Quiet and peaceful environment
74%
82%
-7%
Park/open spaces
62%
-12%
66%
-4%
Children’s play areas
43%
49%
-6% 0%
Access to shops
88%
Access to banks
-15%
Access to Credit unions
56%
53%
+3%
Reputation
68%
79%
Cleanliness / free of rubbish or litter
69%
72%
-3%
Youth provision / activities for young people
48%

15. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem

16. Are each of the following a serious problem, a slight problem or
not a problem in the local area...? % a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Problems with neighbours including noise/loud parties
20%
14%
+6%  - -
Disruptive children/teenagers
22% 0%
Drunk or rowdy behaviour
Street Drinking
21%
-1% 7%
+15%
Drug use or drug dealing
15%
+5%
Harassment/racial harassment
11%
+4%
Vandalism/graffiti
24%
19% 6%
+18%
Vehicle break in/theft
10%
+1% 1%
+10%
House break ins/burglary 9% 8%
+8%
Personal safety/security
+2% 2%
+9%
Road safety
16%
13%
+3%
+7%
Safety of children
12% 5%
Safety of other vulnerable groups
Other types of crime

17. Have you personally experienced any of the following problems specifically with a neighbour or any of your neighbours in the past year?

18. Reporting problems in the neighbourhood
52% reported the problem experienced
the largest proportion reported to Housing Associations (49%) and Strathclyde Police (44%)
36% are satisfied with the way their problem was dealt with, with 48% dissatisfied (cf. Glasgow 43%, 40%)
the most common reasons for not reporting the problem are:
it wouldn’t make any difference (39%); and
It might aggravate the situation (18%)

19. How safe would you feel walking alone in your area after dark?
% safe / unsafe:
- Citywide = 74% / 11%
local CPP = 69% / 17%

20. To what extent do you feel that you belong to this neighbourhood?
% strongly:
- Citywide = 85%

21. Cleansing and environment

22. How would you rate the quality of the following services
in and around your local area?

23. How would you rate the quality of the following services
in and around your local area? - % reporting as good
CPP 2010
Citywide 2010
% difference
CPP 2007
Rubbish collection
88%
85%
+3%
91%
-3%
Youth and leisure services
36% 0%
Policing
55%
54%
+1%
45%
+10%
Health centre/GP
89%
-4%
84%
Public Transport
78%
82%
64%
+14%

24. Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?

25. - % reporting as a problem
Could you tell me whether the following are a serious problem, slight problem, or not a problem in your local area...?
- % reporting as a problem
CPP 2010
Citywide 2010
% difference
CPP 2007
Abandoned/burnt out vehicles 4% 0% 2%
+2%
Litter in the streets
37%
41%
-4%
13%
+24%
Untidy gardens
24% 6%
+18%
Untidy communal areas
19%
21%
-2%
+13%
Dirty stairs/closes
14%
+5%
+15%
Graffiti
20%
17%
-3% 7%
Fly tipping and dumping
+16%
Pets/animals roaming/dog fouling
36%
39% -
General maintenance of open spaces
16%
18%
Car parking

26. Taking account of views / opportunities for involvement

27. How much account do you feel that GCC takes of residents’
views when making decisions?

28. What are your preferred methods about having your say about GCC services?

29. Thank you